recovery failure
Every time I try to recover the application displays "Not Responding" and doesn't do anything. Very frustrating when you have a hard drive to recover.
I'm running ATI under Windows 7. I'm trying to recover from a backup on one usb drive to another usb drive. All my family photos are unavailable on my dead usb drive, so I'm desparately trying to recover them. They are backed up, but I just cannot recover them. I followed the steps in the following link
http://www.acronis.com/en-us/support/documentation/ATI2016/index.html#7944_2.html
but it always ends up with "Not Responding" when I press the recover now button.
Derrick, what format is your backup in, is it a backup image and if so, can you explore that image and see its contents, your family photos?
Derrick,
Have you verified that both USB drives are operational. You should be able to do this using Windows explorer to open a file, navigate to a subfolder.
If both USB drives are operational, you can "mount" the image file that contains the family photos. Mounting the image assigns a drive letter to the image and you can then use Windows explorer to copy the folders and files to another drive. Mounting an image is covered in paragraph 11.7 of the user manual, starting on page 149.
To mount an image, navigate to the image using Windows explore. Right click on the image file, left click on True Image, then left click on Mount. See picture 1 below.
Select the partition to mount. Picture 2 below shows that image I am mounting will mount as H drive.
Depending on the size of the image file, mounting may take a couple of minutes. After mounting is complete, ATI will display a pop up window that the mount was successful. See picture 3 below. Also note in picture 3 that Windows explorer now has an H drive.
Let us know if this works for you.
FtrPilot
Thank you for the suggestions. The backup is not an image of the disk, so I cannot mount it. I can click on the .tib and navigate into the file structure. Unfortunately with ATI 2016, not all of the directories show up when I access the .tib file this way. When I access the file structure with ATI 2016, I see all of the directories. Yes, both of the usb drives are functional.
Can I suggest that instead of using Windows with ATIH booted, that you build an Acronis bootable recovery media and boot your system from that. Then, select file recovery (or disk if you want everything) and point the recovery to your new USB drive and restore. Just be careful to be sure that your restore drive is the correct one so you don't accidentally overwrite the wrong one. Hopefully this will be a faster way of recovery for you as it is going to bypass any Windows or AV problems that may be preventing the recovery while the OS is booted up.
Also, jut to be sure, does your system have enough power to drive to USB drives (are the drives poweed by their own AC power or do both rely on the USB ports to drive them. Using an external power source (if possible) might give you better results - especially if your system is an older deskop or anytype of laptop.
Thank you! I haven't tried this approach yet.
I have had some success by uninstalling 2016 and installing ATI 2015. The recovery tool is still broken, but accessing the .tib file works somewhat. I cannot copy all of the directories at once. I have to copy about a year of photos at a time.
Have others had trouble with recovery from one usb to another or is it just me? I'm very dissapointed with ATI and think to use another backup tool.
Both of the usb drives have external power and are functioning fine for all other operations.
I think you have a bad install - it should work in 2016, but upgrades sometimes introduce problems. If you can, remove ATIH from control panel (all instances). Then run the ATIH 2015 clean up tool (https://kb.acronis.com/content/48668). Then check in the following directories for any remaining "Acronis" folders and delete those.
C:\program files, C:\program files (x86), C:\program files\common, C:\program files (x86)\common, C:\programdata (this one is a hidden folder
Then reboot and reinstall 2016 clean and you should have no issues.
Yes, others have issues that require repairs/reinstalls of the Acronis application as well. There are a lot of system differences and variables though so it's hard to determine if it's related to something on your PC or in Acronis. Cleanly installing should get you back on track though as it works for most people.
Thank you! I'll give this a try after I finish my recovery using 2015.
I made the clean install following all the steps prescribed. I still get a "Not Responding" when trying to recover in ATI 2016. I had two ATI crashes in the process. I'll try using the recovery boot disk as suggested above.
The recovery disk appears to work. Thank you Bobbo_3C0X1! This at least works.
Glad to hear it! I wish I could help more with the recovery problem directly in the application. I've found it faster and more reliable to use the offline media for recoveries anyway. Alternatively, if the backup is not a Non-stop backup, you can (should be able to) double click the .TIB file and it will open in file explorer. You should then be able to copy directly out of that and paste the files somewhere else. That way is a bit easier for smaller recover jobs if the .TIBs are allowing you to navigatge them in a Windows Explorer type of view.
I was attempting to recover over 120,000 picture files. I noticed that the latest release notes says that 6027 should support > 100,000 files. I wonder if they just don't have it coded correctly yet.
Derrick,
Do you have disk write cache enabled on your external USB drives? This is often enabled to improve drive performance but can interfer with the drive being ready for a backup.
You can disable the write cache feature in Device Manager, locate your USB drives under Disk Drives, right click on the drive and choose Properties, then click the Policy tab. Tick the Optimize for quick removal radio button if not already ticked to disable write cache on the drive.
See if this changes things for you if you find write cache enabled on your drives.
I checked both of my usb drives and they both have write cache disabled.
I'm trying to make an image my usb drive containing photos and acronis backup files. I have a little over 400 GB of photos. The image file is now over 500 GB. I thought that the image would omit the .tib files, so I am surprised at the size of the backup. If you image a disk, does it really omit any .tib files?
It looks like the image size finished at 540 GB. I was hoping for smaller, but this is fine. Clearly, it omited the 3.7 TB of backup files on the disk, so it does skip .tib files.
It looks like I inadvertantly included my system drive in the image, so that explanes the extra space.
So you accomplished your objective and the backup task completed but you were only able to do this using the Acronis recovery boot disk not using the installed product from within Windows correct?
If yes then your issue with the installed product still exists correct? If yes have you tested this to confirm it? If yes I recommend that you use the Feedback function of the app which you can find in the Help section of the application to report the issue and provide link to this Forum thread. Make sure that the system report option is checked before you Submit/Send the Feedback.
I recovered my files by loading 2015 and using windows explorer to copy the files about a year at a time. Later I verified that a 2016 recovery disk would do the job as well.
I still have an issue with the installed product. I currently have a case numbered 02653995 on this with Acronis.
For the future, I've decided to use an image of my usb disk that contains our photos. This looks like the recovery will be more reliable; however, I have to test it yet. Having over 100,000 images and using 400 GB of space is a bit of a challange. I'm also going to upgrade my machine to usb 3.0.
Thank you for all the help.
Thank you for posting back.