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Reinstall error

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Hi all,

I had a problem with True Image 2016 so I uninstalled it and I am now trying to reinstall. But now it will not install and the message says installation failed. This is before I get where I can insert my serial number. Any suggestions please.

Thanks

BobH

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Run the claeanup tool Acronis True Image 2016: Cleanup Utility | Knowledge Base

Then reinstall.