slow response from interface

David, I suspect that this is not going to be an easy question to answer as there are a great many variables that can be involved and we may have more questions than answers for you.

What else do you have running on yur Windows 10 system?
Have you changed any of the default options in Windows 10 to restrict the list of background tasks that it allows by default?
What security applications do you have active and are any messages related to ATIH being logged in the same?

What does the Windows Task Manager show as being active and consuming CPU when you see this slow behaviour?

You may need to run Process Monitor to get a clearer picture as to what is happening.

I would recommend trying to reduce your system activity to a minimum and test to see if the problem persists, if not, then introduce applications / programs one at a time and test each time.  I am amazed at times at the number of active tasks that show up on systems that I look at for friends / family.

Finally, if you haven't done so already, run a full antivirus scan on your system to ensure that you don't have any virus type activity involved in this issue.  I recommend using a tool like the AVG Rescue CD (or USB) that can be used in a standalone environment (with just a cabled network connection to allow virus definition updates) to perform an independent scan just in case your own security application has been compromised.  I also recommend running Malwarebytes Antimalware scan to look out for other malware / PUPs (Potentially Unwanted Programs) that can impact on system performance.

The most common reason for slow response is that of anti-virus applications scanning the processes that True Image uses.  The reason for this is because True Image performs many functions as what is known as Low Level Dsik Operations.  Anti-virus see this as a potential threat. 

The fix is usually adding the processes and services of True Image to your anti-virus exclusion or whitelist so that those processes and services do not cause the anti-virus to start scanning them when they run.

Below is a link list of True Image 2016 Processes and Services from which you will find the file names to add to such lists.  Not all of them will be necessary, in most cases just adding trueimagehomeservice.exe does the trick.  trueimagetools.exe may need to be added as well however.

https://kb.acronis.com/content/56697

Thanks for the prompt replies - for some reason I am not being notified though email.....box that says "notify me when new comments are posted" IS ticked....hmmm

No, I haven't changed any of the dfefault options - at least not knowingly !

There is virtually no CPU load as indicated by task manager (maybe 2 or 3 %)

I am running Bitdefender but have tried disabling it before loading Acronis which made no difference

I run full and regular scans using Bitdefender (which runs live anyway) and also fully licensed Malwarebytes which, again runs all the time....I believe my system is clean

Once the backup starts it runs just fine - in fact it is impressively quick

For the record my system runs a 64bit i7 3.06GHz CPU, 12Gb RAM, 3 x 500Gb WD Caviar black drives in RAID 0 and a 256Gb OCZ Vector SSD - not exactly a budget build machine....

Is malware bytes scanning your entire system, to include your backup drive location and or Acronis on your C: drive?  Try adding the Acronis application to your excluded list and make sure your backup location is also excluded.  Others in the forum seem to have this problem as well, but there is no definitive answer.  I have Acronis 2016 running on 3 different systems (an Asus t200 with very modest specs, a custom build with high end specs, and old HP netbook with low end specs) and Acronis is very responisve on all three of them.  Unfortunately, third party applications, specific settings, unknown hardware/driver issues can all be culprits causing performance issues in ATIH, but there's really no way for us to know for sure on each unique system.  If you were to remove the application, run the ATIH cleanup tool (see my signature), reboot and reinstall from scratch, I'd be curious to know if the slowness still persists or not. If it does though, it would still be hard to identify the exact cause.  You may want to open a support case with technical support and provide them a system report to see if they can help identify any other issues if the cleanup and reinstall does not help at all.

18623: How to get Technical Support: Tips, Tricks and Useful Information

5.    Recovery issue
- Related to recovery issues with the full version of the product
- Free of charge
- 24x7
- Not limited (Assistance with the recovery issue can be requested any time, even if you’re out of 30 days free support and don’t have PPI)
- Provided with e-mail and chat
Response time:
-  3 business days via e-mail
 - immediate via chat

 You can find the comparison table here

Notes and tips:

•    Forum is not a primary support channel
It’s designed mainly for sharing experience, collecting feedback and joint Community efforts for addressing technical issues
See Acronis Forum Terms of Use.
We’re still doing our best to address as many problems reported as possible. 
We still recommend contacting support directly in case of emergency.

•    How to contact support:
Please find the step-by-step screenshot instructions in this KB article.

Hi and thanks for your reply.... as already noted I have tried it with both Bitdefender and Malwarebytes disabled

The scans (when they run) are set to scan everything

I have previously contacted support whilst within the 30 day period but can no longer find an option to do so - I am only a home user who uses it maybe once or twice a month so cannot justify a paid support package

David

are you certain that real time protection in both of those apps are disable in your tests?  Di you install TI 2016 as an administrator?  Are you using that admin user account while running TI backup?

yes, yes and yes :)

I have tried 3 times today with Malwarebytes and Bitdefender running in their normal modes......twice there was zero delay, once with delay

By "delay" I mean clicking on any of the icons and / or settings had absolutely no effect at all until several minutes had passed

I did also notice that when it is delayed / not responding, ….moving  over the tick or the network folder (source and backup destinations) does NOT highlight them, when it responds properly the tick and folders are highlighted as you move over them.... just thought I'd mention it

Might be worth a shot to try the proxy.zip file provided by Acronis in this post.  It was intended for ATIH 2013, but the file did speed up navigation and recovery.  Before you do though, I'd recommend taking a system backup with the offline bootable recovery media in case it has negative results for the newer 2016 version and or your OS. If it works though, it would be good to know and could be recmmended for others.

The original thread and download can be obtained from this post...

https://forum.acronis.com/forum/112772

thank you.... but that problem appears to relate more to explorer not opening and also various desktop icons not responding whereas my problem seems specifically within Acronis itself and, as previusly noted doesn't happen every time.

At the moment I doi not want to load any previous versions or risk messing up my setup

Once the program is running it is commendably fast

No worries, just a suggestion.  

What kind of hard drive is your primary OS on (SSD or spinning drive - is it a hybird drive... I have found hybrids to be abysmal for most anything else other than booting becuase of the limited flash cache space that fills up quickly and most of the physical portion of those drives only running at 5400RPM).  How much free space is on your OS drive as well - once you get below 20%, performance will degrade on pretty much any kind of drive and can even be worse on SSD's that need that space to perform caching operations. 

You should also have a look at what processes are running on the machine during these slowdowns.  Might lead you in the right direction.  Windows Task Manager is good for this.

Bobbo :

C drive :  256Gb OCZ Vector SSD
D drive : 3 x 500Gb WD Caviar black drives in RAID 0
64bit i7 3.06GHz CPU
12Gb RAM
Only Acronis exhibits this problem

All drives de-fragged / trimmed as appropriate

Thanks Enchantech ... as in post #3 there is precious little else happening