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Too Many activitions on TI 2016

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I purchased a family pack and never installed any one of the licenses. This weekend I tried to activiate TI2016 on a brand new Windows 10 machine. I got an error of "too many acivations" on each of the three licenses. I have never used the licenses before. How do I correct this? 

 

thanks

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Duplicate post by David - respond to this forum post instead:

http://forum.acronis.com/forum/113441