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True Image 2016 Backup of new XPS 13 m.2 pci drive

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I've got a new Dell XPS 13 Win 10 Pro machine which uses an m.3 PCI drive that I want to backup before I do too much more customization. (Love the machine BTW) I've downloaded the latest version of TI2016 and created the WinPE recovery USB drive.  When I boot from it and attempt to do a backup of the drive it only sees a single 8 GB FAT32 partition. I'm guessing this is the UEFI boot partition. I don't see the Dell recovery partition or the Win 10 NTFS system partition.  The other posts I see in the forum seem to suggest this just works for them.  So what magic am I missing?

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When you boot the WinPE recovery USB drive, you must make sure that you are booting it in UEFI mode and not Legacy.  This should be the same mode as your Windows 10 system boots too.

Yes, I believe I tried both with the same result, but I'll double check. Thanks

If you cannot get the WinPE to work try the default Linux based media.  I do not own one of these Dell machines but for the life of me I just cannot see why the default media will not work.  I have an M.2 drive installed in an M.2 slot on my desktop and the default media works just fine.  It should be the same for these laptops unless it is one of those where they have 2 of these drives in Raid 0 configuration.

I double checked and made sure I was booting the USB in UEFI mode. But Acronis is only seeing the USB WinPE drive, not the M.2 PCIe drive. Secure boot is off and UEFI is enabled in BIOS.  What else might be causing this? Any other XPS users with the M.2 PCIe drive?

You might try booting with Secure Boot enabled, the bootable media should not have issue with booting with Secure Boot enabled.

Do you see your M.2 drive listed in the boot order in your bios?  It should read something like this: Windows Boot Manager (Samsung).

I tried enabling Secure Boot and it made no difference.  The drive is seen in the BIOS (somewhat obviously, since it boots up WIn10  just fine.) I just can't image it with Acronis.  I tried the 'normal' Rescue image as well, but have lost track .... maybe not since my latest download of the software. I'll try again.

 

 

Yes, please recreate new media using the latest version 6569 of the True Image application and let us know your outcome.

I tried the regular rescue disk image as well: same result.  Acronis only sees the rescue media USB drive not the system drive. The file I installed from was AcronisTrueImage2016_6569.exe downloaded 2 days ago so it should have the latest version.

 

It is great that you are testing the recovery medium...

If the WinPE disk doesn't see your disk, it is weird... Maybe the latest computers have a version of the chipset that is not yet supported? That would be surprising with Dell machines, but possible. If this is the case, you could try to inject the chipset drivers in the WinPE build.

Or you could try to contact Acronis support,

Or you could try some other backup software...

Since I do not have one of these machines I cannot test things out.  I did some research awhile back for another poster having issue with a Dell laptop that had 2 of these M.2 drives in a raid 0 array.  I was able to determine that this arrangement was using Intel RST drivers so the poster attempted to inject those drivers into the WinPE but they could never get it to work.

I am going to suggest that you contact Dell support on this.  Ask them how you are suppose to use third party backup solutions when those solutions cannot see the drive? 

Have you tried any other products out there to see if they work?  Would be interesting to know if they do or do not.