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Ture Image 2016 Can not removed Old folder.The Old Folder will be created Every Time When You Reboot!

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Acronis True Image 2016 does not delete old backup files and folders, when I removed the backup files and folder ( Use True Image Or Use Windows), Every time after you restart the computer, the folder with the same name will be created again.
The second problem is that True Image 2016 does not follow my instructions to back up. It is working any day without the order
It does not hear my command TO running backup, for example I set for every month to running backup, and it is also running backup today or Tomorrow,and goon in next hour or next day, and never stop .
I used the TUREIMAGE software for 6 years.
Please Tell me How to Fix it!

0 Users found this helpful

Hello, Ze Huang!

I am afraid that your problem will be hard to solve without proper investigation.

I see that you have a valid support program, so I would advise you to contact Acronis Support.