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Windows Backup Killed by Acronis TI?

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Since installing TI 2016, Windows Backup no longer runs.  Acronis warn against using the two programs together but deny that TI install shuts off WN&R???

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I am able to create a Windows System image when I manually run Windows backup while ATIH 2016 is installed.  However, you may be experiencing issues with Windows backup if there are any overlapping schedules or if using Non-stop backup because Acronis and Windows backup will both rely on Windows Volume Shadow Service (VSS) for imaging.   If Acronis is using the service, Windows won't be able to at the same time and vice versa.  Can you manually run a Windows snapshot, or does that not even work?  What version of Acronis do you have installed?  What version of Windows is installed?

I uninstalled TI Home 2016, but without restoring function to WB.  I have Win 7 SP1 x64.  Not sure what a 'Windows Snapshot' is?  WB worked fine until I insatalled TI. In Task Sheduler therre is nothing looks like it may be using WB

I meant windows backup.

When you uninstalled Acronis, there may still be some leftovers in the registry.  Run the ATIH 2015 cleanup tool (there isn't one for 2016) from #3 in my signature block.

I'd also check to make sure the following services are not set as disabled.  They are typically set to "manul" by default and should run when called upon by applications in Windows.  If they are disabled though, that is a problem.  Setting them to automatic may help, but that is not the default setting either.

Control panel >> Administrative tools >>> Services

 - Windows Backup 

-  Volume Shadow Copy

 

I have never experieinced this or seen forum postings of this, but there are some older Windows forums referencing this same issue going back to ATIH 2011.  if running the clean tool and then rebooting don't resolve it, enable the services to automatic and reboot and see how that goes.  If still not working, there are some other suggestions in this old Windows forum:

https://social.technet.microsoft.com/Forums/windows/en-US/22bbf093-6cf8…

 

I am grateful for the many helpful suggestions I have received in response to my question.  My point of view is that Acronis have deliberately crippled Windows Backup, and refuse to admit it.  It is their problem to undo the damage they have caused.  I can live without Windows Backup, I CAN ALSO live without Acronis TI.  I will find another backup program that does not deliberately damage my Window setup

David,

I truly am sorry that you're having this issue, and can completely understand your frustration, but I would have to disagree.  I have used Acronis on numerous systems from 2013 to 2016 and not experienced this issue so I don't see this being a purposeful attempt at disabling the service.  In fact, I recently upgraded from ATIH 2015 to 2016 and have uninstalled and reinstalled Acronis a few times before that on this same machine.  Even when I was previously running Windows 7 x64 Ultimate on this machine with ATIH 2014 and then 2015, I never experienced this, and now with Windows 10 x64 Pro and having moved from ATIH 2015 to 2016, this issue is not present.  If you see my attached screenshots, I am even able to run an ATIH 2016 cloud backup and a local Windows Image backup at the same time and can confirm that the Windows Image Backup successfully created a system image this evening while Acronis is installed and even running.

I have read other forums related to your specific issue in relation to malware, failing disks, antivirus and a number of other possibilities/suggestions as well.  Most of these are speculation though and I have not found a definitive post about the cause of the failure, other than the issue arising after recently installed software (in some cases that being Acronis).  

I think your issue is not the norm though and I don't think we have definitive proof that the Windows backup service is no longer working as a direct correlation to having previousy installed Acronis.  

I do wish I could provide more assistance in getting the issue resolved for you though, but I think that is a more in depth Windows trouble shooting issue than an Acronis forum issue.  Unfortunately, OS's run into trouble - even from routine Microsoft updates, but there are so many other variables on each computer (hardware configurations, third party applications, registry cleaners/mechanics, driver sweepers, torrent/shareware software, malware, overzealous antivirus, etc) that may be the cause for other underlying issues on the system.   I build computers and install OS on a daily basis and can say that even on exact hardware with a standard image deployed to systems, strange behavior or OS failures occur on one system (or more), but not others.   

You can try running "sfc /scannow" to see if Windows OS detects issues and it may attempt to repair them if it does.  If running Windows 8.1. or 10, you  can try an inplace upgrade repair and bring your data back, but would have to reinstall applications.  I have not personally tried yet, but there are applications like "PC Mover" that may allow you to rebuild your computer, but import your settings, applications, data and save time on a rebuild as well.  Tools like this may work well for some (I will soon test myself), but I'm sure they can also transfer/import issues from the old machine or OS into the new one as well.  

I do wish you the best of luck in resolving the issue though.

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I am told by Acronis Support that 2016 does indeed change registry keys to make TI run when Windows backup is called for.

David,

Are you referring to file associations in Windows?  For example, when I double click on a Jpeg file, Photoshop is run and the Jpeg file is loaded.  I believe the Windows default for Jpegs is Windows Photo Viewer.

When you double click on a Windows Backup Image, does Windows Backup Run, or does ATI run?

FtrPilot

I am referring to the Registry key which should point to Windows Backup being replaced bya pointer for TI

David,

I have looked at my registry and can see:

Current Control Set/Control/BackupRestore    then under "Data" it shows "Value not set"

Is this what you are referring to?  What value is yours set to?

Can you create a Windows System Repair disc?

Can you post a screen capture of the Windows Backup and Restore page which shows it being deactivated?

Like Bobbo, I am able to run Windows Backup with no problems.

I am not sure if this helps resolve your issue.

FtrPilot

I cannot run Window backup, or create a system repair disk.  The affected registry keys are:

On My SPECIFIC machine, Win7 SP1 x64 and TI 2016: -

[HKEY_CLASSES_ROOT\CLSID\{B98A2BEA-7D42-4558-8BD1-832F41BAC6FD}\Instance\InitPropertyBag] Needs to have Owner correctly Set. (was set to SYSTEM)
Set ResourceDLL -"%SystemRoot%\System32\sdcpl.dll" Was set to the TI 2016 executable
Set ResourceID - "14" Was set to 64

As My understanding of the Registry can easily be fitted into a teaspoon, you accept this at your own risk, and export the key before you try! ! !

TI should have restored these keys when uninstalled but it did not

I have checked my registry:

[HKEY_CLASSES_ROOT\CLSID\{B98A2BEA-7D42-4558-8BD1-832F41BAC6FD}\Instance\InitPropertyBag] and mine appears to be correctly set as follows:

Set ResourceDLL -"%SystemRoot%\System32\sdcpl.dll"     and

Set ResourceID - "0x00000014"

What I don't understand is what would cause ATI to set your registry?

At this point, do to my limited knowledge of the registry, I don't plan on making any registry edits.  I don't know if I helped at all, but I did learn some things about the registry.

I will monitor this thread and see if any of the real experts have any suggestions.

Regards,

FtrPilot

Historically, several past versions of TI have 'hijacked' Registry keys.  TI 2011 actually had a menu item to set WB or TI as the operational program.  TI did not have such a menu choice, NEITHER did it restore the Registry when it was uninstalled

David Pollock wrote:

I cannot run Window backup, or create a system repair disk.  The affected registry keys are:

On My SPECIFIC machine, Win7 SP1 x64 and TI 2016: -

[HKEY_CLASSES_ROOT\CLSID\{B98A2BEA-7D42-4558-8BD1-832F41BAC6FD}\Instance\InitPropertyBag] Needs to have Owner correctly Set. (was set to SYSTEM)
Set ResourceDLL -"%SystemRoot%\System32\sdcpl.dll" Was set to the TI 2016 executable
Set ResourceID - "14" Was set to 64

As My understanding of the Registry can easily be fitted into a teaspoon, you accept this at your own risk, and export the key before you try! ! !

TI should have restored these keys when uninstalled but it did not

Any chance, at some point you integrated Acronis into Windows system backup?  I thought this was an option, but can't seem to find it in 2016 - perhaps it was an option in previous versions and had carried over with an upgrade?  With ATIH 2016 installed, all of my systems seem to be the same with the correct sdcpl.dll listed and not the Acronis application.

[HKEY_CLASSES_ROOT\CLSID\{B98A2BEA-7D42-4558-8BD1-832F41BAC6FD}\Instance\InitPropertyBag]

Owner = SYSTEM

permissions are: System = full, Administrators = full , users = full

exported key opened in notepad looks like this:

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\CLSID\{B98A2BEA-7D42-4558-8BD1-832F41BAC6FD}\Instance\InitPropertyBag]
"ResourceID"=dword:00000014
"ResourceDLL"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\
  00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\
  73,00,64,00,63,00,70,00,6c,00,2e,00,64,00,6c,00,6c,00,00,00

 

See attached screenshot

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