Won't recover, calculating size
I am (for the first time) trying to recover some files. When I click on the checkbox next to a folder which only contains a small amount of data the bottom line shows Calculating Size and never changes. I have left it for several minutes and it never finishes. Keep in mind there is not much data in it (in the case I tried one picture).
As a result I am unable to recover any data.
So what gives. The program is pretty useless to me now and I can't recover any of the data.
It is backed up to a 256G thumb drive.


- Se connecter pour poster des commentaires

No problem about the questions. I am active on a couple of forums where getting some to fully explain what is going on can take some time.
It is a backup of files and folders.
I use differential. There is one full backup and a current differential.
I didn't know I could use Windows Explorer so I am using True Image. As shown in the attached graphic (capture). I have checked one folder which only has one file in it.
The longest I waited was 15 minutes. If I click next to start the recovery it immediately freezes and the Not Responding indicator shows at the top left of the window.
I closed the attempt within Acronis and double clicked in file explorer on one of the diff files and got the response shown in fileexplorer graphic attached.
I can open one of the original backup files in File Explorer (thanks for that) but there are 18 so I don't know which one contains the folders I want.
So I guess if I could find some index that would point me there I could do a work around but that doesn't address the actual issue.
Fichier attaché | Taille |
---|---|
344132-127192.png | 70.31 Ko |
344132-127195.png | 55.32 Ko |
- Se connecter pour poster des commentaires

It seems like a few people are having a simlilar issue and have pinpointed it to VSS on their systems. The temp work-a-round (for 2 of them) has been to temporarily disable VSS in their Acronis backup job as a pre-command script and then re-enable it as a post command script. The VSS issue itself is still a mystery though and may very well be system or Windows OS specific.
https://forum.acronis.com/forum/100320
full external writeup on the procedure is here: http://www.lymans.net/2016/03/fixing-acronis-true-image-2016-hang-backu…
- Se connecter pour poster des commentaires

Strangely enough that seemed to work.
All of the discussions pointed to talked about backup and not recovery and the batch files solution wouldn't work for me but I went to VSS and when I went to set the on/off it was already off. The Start was black and could be clicked (I didn't) and the stop was grayed out. Followed the next instrucion about startup and rebooted.
Now it will recover. Hopefully Acronis will discover the conflict and fix it but how will they notify us to turn it back on. Don't want to have to do this manually.
- Se connecter pour poster des commentaires

Not sure - I'd definitely submit feedback through your account or the application though. Acronis will try to use VSS if it's available, but if VSS is broken (or something is preventing from working), Acronis will fall back to its own snapapi utlity. Unfortunately, if VSS is somehow still trying to activate, Acronis can't always resort automatically to the snapapi bakup method. I had a VSS issue on my own laptop recently and could not resolve it so ended up fresh installing Windows which fixed the issue, but at the cost of a rebuild.
- Se connecter pour poster des commentaires

Interesting finale to this situation. After successfully completing the recover files I made some changes and wanted to back up. It froze at calculating for this. So I recalled that I had done an update since the last backup and reversed that (uninstall and then install original file) and all works fine and smooth. So I won't be doing any updates.
- Se connecter pour poster des commentaires

Walter,
Intersting - any idea of which update(s) you ran or what are showing as needing to be installed currently (was this a Windows update or an Acronis update - just to be sure).
This issue seems to be related to VSS not working with Acronis, and a handful of people get it under different circumstances. The work-a-round has been to disable VSS (at least for the purpose of allowing Acronis to work using the bult in Snapapi backu method outsdie of VSS). If it's actually a microsoft patch that is causing the issue, it would be good if we could try to identify which one and pass it onto the Acronis support engineers and/or see what that patch is supposed to be doing.
- Se connecter pour poster des commentaires