authentication settings
I have three PCs (1-desktop, 2-laptops) all running Win10 x64 Pro. My desktop has several drives one of which is for my TI backups for all of my systems. The drive is shared with full permissions for everyone. I've tested the connection and I can create/deleted files and folders on the drive from my laptops. During a recent cleanup and reorganization of my desktop I reassigned most of the drives and reshare all of them with full permissions. On both laptops when TI attempts to access the drive on my desktop for my TI backups a window pops up titled Authentication Settings" and prompts for a User name and password. I'm not sure what ID and password it is requesting. I tried using the ID and PW used to signon to the laptops and desktop (which are all the same) and this did not work.
All system have TI 2017, I'm not sure which builds are on the three systems. In TI when I click on about I don't see this information.
Why is TI asking for this in that the drive is shared under windows with full permissions for everyone.
How do I correct the issue?
Bobbo, how do I determine the version installed? All system have TI 2017, I'm not sure which builds are on the three systems. In TI when I click on about I don't see this information. At the top of the TI window it just says Acronis True Image 2017.
UPDATE - I used Revo Uninstaller to determine the version
- My desktop 20.0.8029
- My laptop 21.0.6116
- My Wife's laptop 21.0.6116
Looking at your three ATIH 2017 build versions, you are running two different products.
20.0.8029 = ATIH 2017 Standard license build 8029 (latest)
21.0.6116 = ATIH 2017 New Generation Premium license build 6116 (latest for NG).
Any request for credentials prompted by ATIH is asking for the user name / password for the target resource where you are backing up to on your network, unless you are choosing a network drive in the Source data selection panel.
Please see KB 58004: Acronis True Image 2016: Troubleshooting Issues Related to NAS Credentials which has steps that you can follow to clear any stored credentials held by Acronis in the Windows Registry then re-enter these if you have recently changed this for your network drives.
I suspect that after you changed the permissions of the shared drive, it no longer registers as being the same to Acronis. Please keep in mind that there are local folder permissions, and share permissions as well. Giving everyone full access to the local folder, does not necessarily give full permissions to everyone on the share.
Also, if you have a Windows Home Group setup, your Windows machines are probably using Homegroup to automatically authenticate to the shares. Third party applications may not be able to use the HomeGroup permissions since that is done in the background directly by Windows for basic file sharing.
Last, when using a workgroup, "everyone" is still different on each PC. Accounts for network shares are actually like this...
PC1name\everyone PC2name\everyone PC3name\everyone
"Everyone" is actually a dfferent group on each machine, even though it has the same name.
As a test, I created a new folder on my main PC and shared it only to "everyone" and not my homegroup or anyone else. Even in Windows, I am presented with a prompt to authenticate to this "new share". You may not have seen this in Windows if you saved the previous logon in Windows credential manager when you originally attached to the share.
For Acronis to work, I suspect you need to re-pick the destination in the backup settings for the remote computers. When prompted for credentials, you'll still need to enter PC1name\username for a specific account that actually lives on the computer that is hosting the share and provide credentials for it.
Looking at your three ATIH 2017 build versions, you are running two different products.
20.0.8029 = ATIH 2017 Standard license build 8029 (latest)
21.0.6116 = ATIH 2017 New Generation Premium license build 6116 (latest for NG).
Any request for credentials prompted by ATIH is asking for the user name / password for the target resource where you are backing up to on your network, unless you are choosing a network drive in the Source data selection panel.
Please see KB 58004: Acronis True Image 2016: Troubleshooting Issues Related to NAS Credentials which has steps that you can follow to clear any stored credentials held by Acronis in the Windows Registry then re-enter these if you have recently changed this for your network drives.
Do I need to uninstall 21.0.6116 = ATIH 2017 NG and then reinstall 20.0.8029 = ATIH 2017 Standard?
In that I accidently installed NG I cannot just install b8029, I tried and it stated something to the effect that I had a newer version installed. The NG version seems to be installed as a registered version. Again to day I tried to download the latest standard version and my attempt failed. The Acronis website does something werid and I never get the download.
I suspect that after you changed the permissions of the shared drive, it no longer registers as being the same to Acronis. Please keep in mind that there are local folder permissions, and share permissions as well. Giving everyone full access to the local folder, does not necessarily give full permissions to everyone on the share.
Also, if you have a Windows Home Group setup, your Windows machines are probably using Homegroup to automatically authenticate to the shares. Third party applications may not be able to use the HomeGroup permissions since that is done in the background directly by Windows for basic file sharing.
Last, when using a workgroup, "everyone" is still different on each PC. Accounts for network shares are actually like this...
PC1name\everyone PC2name\everyone PC3name\everyone
"Everyone" is actually a dfferent group on each machine, even though it has the same name.
As a test, I created a new folder on my main PC and shared it only to "everyone" and not my homegroup or anyone else. Even in Windows, I am presented with a prompt to authenticate to this "new share". You may not have seen this in Windows if you saved the previous logon in Windows credential manager when you originally attached to the share.
For Acronis to work, I suspect you need to re-pick the destination in the backup settings for the remote computers. When prompted for credentials, you'll still need to enter PC1name\username for a specific account that actually lives on the computer that is hosting the share and provide credentials for it.
I do not have a home group. This always gave me a lot of issues I could not reslove so I just stayed with workgroups. All of my systems have Win10 x64 Pro. I don't know if this makes any difference.
I see what you are saying about "everyone" being different on each machine but I don't understand it. Too much for my simple brain. :)
After sharing with full permissions the drives on my desktop, the two laptops can access the drives and can read/write/delete files and folders. Just TI hase a problem thus to me it seems to be a TI issue and not a sharing issue. Also when TI prompted me I did enter the USER/PW for the system I was trying to access. Also all three of my systems have the same user and PW for the logon.
On my laptop I I backup to a USB drive attached to it thus I can back up this system but if I attempt to backup to the drives shared on my desktop, TI prompts me and does not accept the user/pw I enter.
Sorry if I'm dense on this area but I'm totally confused and lost.
Should I just uninstall TI and start all over on the two laptops?
Again I tried to download the standard version via my account and this time I was successful except I have no idea what build I downloaded. Sorry but I have to throw a rock at Acronis for not providing this information.
After downloading I tried to install and get the msg "the latest version is already installed"
Just as a test I again tried to access the network drive from my wife's laptop, I get the prompt, it fails (I'm assuming I need to enter the username and PW for the system I'm trying to access (but the username and pw are the same for all three of my systems).
I click on the button for the knowledge base and get "There is no information about this error available now. You can use the links below to search for any additional information that might be available." ..... Sorry but how stupid is this? This is super sloppy programming on the part of the developers.
On my wife's laptop I just cloned the task and it let me change the location for the network drive. The BU is now running.
To me this seems like a bug in TI.
The NG version of TI is running. Should I just leave it or what?
Do I need to uninstall 21.0.6116 = ATIH 2017 NG and then reinstall 20.0.8029 = ATIH 2017 Standard?
If you have accepted a 'free' (or very low cost) upgrade to ATIH 2017 NG then you could keep using it for the year that you are subscribed to this Premium version then make a decision as to whether you want to continue with it or not?
When your subscription comes up for renewal you will probably be hit with a significant price increase to continue with NG and you should check that you are not setup for automatic renewal unless you fully intend to continue with NG.
To change over from NG to the Standard version would require that you fully remove NG then do a clean install of the standard product. I would advise usng the Acronis Cleanup Tool (link below) after uninstalling NG normally if going that route.
Steve, much thanks for the feedback. I looked the two different offerings, e.g. standard subscription and the preminum (NG) and the cost difference for the 5 licenese package is about $80/year which for me is huge and to upgrade my current 5 license package it would cost $149 (super ouch). I'm on a fixed income and the budget is super tight as it is. For me this is too much! I've added to my todo list an uninstall of NG and revert back to the standard. Big thanks for the suggestion and links. My current license expires Nov 2018. The feature of NG that is of most interest to me is the protection against data loss to ransomware. I have never been convinced that backing up to the cloud is a good solution for me mainly because my ISP provides very slow upload speeds and if I exceed the monthly transfer limit they will bill me huge amounts.
Ref "you should check that you are not setup for automatic renewal" How do I do this? I've signed to my Acronis account and I don't see anything that suggest an automatic renewal or subscription.
I've been trying to implement Windows Storage Spaces on my desktop and I've hit a major issue and with my current hardware configuration I cannot install Storage Spaces on my desktop. This was discovered after attempting and trying to find a solution and after devoting about 100 hours to this project I pulled the plug. I have a possible plan to implement Storage Spaces on my old laptop and this is also on my todo list and remains to be seen.
I think storage spaces will make things more difficult for you in the long run - especially when it comes to backing up as they will be logical volumes. Essentially, these are virtual or software RAID's. You mentioned funds are tight, but a hardware RAID solution that can be attached to a PC, or directly to your home network would provide physical RAID protection and keep it separate from your main OS.
What's your goal in creating the Windows storage space?
I think storage spaces will make things more difficult for you in the long run - especially when it comes to backing up as they will be logical volumes. Essentially, these are virtual or software RAID's. You mentioned funds are tight, but a hardware RAID solution that can be attached to a PC, or directly to your home network would provide physical RAID protection and keep it separate from your main OS.
What's your goal in creating the Windows storage space?
Hopefully the following answers your question. It is rather long but it has what I think are all the details.
The short answer is I could create a very workable storage solution for almost no out-of-pocket cost.
A few years ago I had a hardware RAID 5 and it got to the point where it was filled very near capacity. Unless things have changed to upgrade a RAID array, you have to dump all the data to other drives (unless you can just install a new RAID and copy from the old to the new), purchase a set of equal size drives (if you use drives of different sizes the array will default to make all drives the size of the smallest drive. Rather than a RAID 5 (one drive failure) you should use a RAID 6 (two drive failure). Because I could not afford to purchase a set of drives as one purchase I moved all the data to individual drives and until now I have gone with individual drives.
A NAS box would be a good solution but the 8 drive NAS boxes I was looking at cost $600 or more. Again a budget issue.
I currently have several drives some are 3TB, 4TB, and 6TB. Untill very recently all of the drives were being used. Also because of the ranges of different sizes I did not have enough to for a large RAID that would hold everything. But to keep things seperated I'd really need two RAIDs, one for data and one for backups. About 2 months ago I discovered that Windows 8 and up included Storage Spaces and had the feature that I could use drives of different sizes. Thus I tested using 1-3TB, 1-4TB and 1-6TB in a parithy pool (RAID 5). This seemed to work great but the main problem you have with a setup like this is you are really limited by the smallest drive but not as much as you would be in a RAID 5 array. I quickly filled the pool and as I got near the capacity Windows kept informing me I needed to add a drive. I ignored the warning and kept adding more files. At the point of the capacity Windows stopped allowing me to add more files. This was to be expected and this is when I realized that using a 3TB drive in my configuration it was the limiting factor. If I had put several 3TB drives in the pool then it would not be as much of an issue.
BTW filling the pool to max capacity did create another major issue for me. I was NOT able to add another drive and never discovered why this was the case. Also I was not able to delete the pool. I had to attach each drive, one at a time, to my laptop and delete the pool. Again I don't know why this happened. Currently I'm assuming this was a bug for both of these issues.
Another reason for considering the Storage Spaces is that I could monitor the health and expected remaing life of my drives and hopefully replace a failing drive before it became unusable. To monitor the drives I use Hard Disk Sentinel. As I view the estimated remaining life of my current drives I see that they range from a low of 100 days to more than 1000. Thus I have a few drives that should be replaced in the near future.
Yesterday I pulled the plug on my effort to install Storage Spaces on my desktop but I still had the 10 hard drives installed in the tower where I have three "data" drives, 1-6TB and 2-4TB. Other than drive failure I don't think my data needs will expand much in the future. I'm now 75 years young but with failing health and a lot of what I currently have as data could be deleted without any real loss.
Using the remaing drives, 4-6TB and 7-3TB I'm using them as backup drives. I split these into two groups
- one 6TB drive is for TI and two of my three systems use this drive. Possibly I may add the third system to this drive, currently it has a USB drive attached directly to the laptop.
- The other drives 3-6TB and 7-3TB drives are also split into two groups where the two sets contain two copies of my "data"
This I will agree is not the best setup because all of the drives are installed on one system, e.g. all of my eggs are in one basket. But for now this is what I have to live with.
"Possibly" I will be using Storage Spaces on my laptop which is now 14 years old and other than being a bit slow it still runs and has Win10 installed on it. For less than $5 I can implement a 4 drive pool and a seperate drive for the TI backups. Just because I'm interested in this project I'm going to give it a try. I had to order a eSATA to USB3 adapter and hopefully it will arrive by the end of the month and I can give it a shot. At this time I don't have any plans for it but I could put my 2nd copy of my data backups on it rather than using my desktop. I have to think about this a bit more.
jgt1942,
I believe your best bet is to uninstall the TI 2017 versions you now have on all your machines. Run the cleanup tool on each machine which you can find at thie link: http://kb.acronis.com/content/48668.
Download the standard version 8029 of the True Image 2017 product and install it on your machines. Create new backup tasks on each machine and when asked for credentials to your storage drives enter the username/password of the machine that has those storage drives installed whithin.
There were problems associated with network connected devices that existed in versions prior to NG and 8029. Using either of those versions should remedy your issues with having username/password not being accepted.