Avalablity of the Arconis Cloud
Hello!
I just started with the Arconis Cloud and Arconis Backup. Now, the first time I try to get some information back from my backup, the cloud is not available.
How often this happens? For me it's 100%, but I think my experience is not reporting the normal behavior.
Regards
Hans
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Hi Steve,
thank's for the link to this tools, I will use them in the future. Also I will open a ticket with the Arconis support.
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I'm also not able to connect to the cloud today... there may be an issue on the server side... let us know what they tell you.
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Hello!
Today I got a answer - more than week after I had the problem, not so funny!!
What I got was a description, how I can verify to upload data to the Arconis cloud - sorry, that wan't the problem, I had problems to connect the Arconis cloud to restore data.
If I need to classify the Arconis support: FAILED.
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Beckhj - did you open a support case via chat or email? I typcially get immediate response when chatting, however, email support can take days to get a response. I would request a chat, or better yet, as it sounds like you have a subscription, use phone support.
https://www.acronis.com/en-us/support/contact-us.html
Cloud has been working for me as of later the same day when I posted above. If you have trouble with tech support via chat and/or phone, please send a PM to Ekaterina or Slava. One of them should be able to review your support case and be able to provide higher-tier support if you continue to have connectivity issues and are not getting assistance through the standard support routes - please do try chat or phone first though.
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