cannot find version 1error msg

Craig, welcome to these User Forums.

What actual backup files do you have that you are trying to restore from?  Perhaps you can post some screen shots showing these?

Normally, the missing version 1 message is associated with problems in the Acronis Database when files have been deleted manually via Explorer, but if you have a clean Windows OS install along with a fresh install of Acronis True Image, then this should not be the case here.

To clarify: you have a new installation of Acronis True Image, and are trying to recover an older backup made before the new installation?

Hi , 

yes, that is correct. I haven't done a back up for several weeks, and I believe a version of True Image, (which I downloaded) was released in the interim.

Unfortunately, I'm hoping to recover Office from the backups so I don't have Word yet. I do have a snippet of the backup files, but I'm not seeing how I can attach that so you take a look at them. I do appreciate your help. Thanks

IIRC, I think a new installation of ATI will scan for and try to add existing backups to its database. I seem to recall, when installing an older version, that it popped up a dialog asking for permission to scan for and add existing backups to the new database.

It sounds as though you have an incremental or differential backup, but you deleted the earlier backup(s) on which that later backup depends. If so, the later backup is now useless.

A task for Incremental or Differential will always begin with a full backup. That is necessary, as that becomes the baseline.

For an Incremental task, after the first full backup, subsequent backups will be incremental, each one based on changes since the previous Incremental backup, all the way back to the second backup being incremental based on changes since the full backup. As such, you need all links in the chain, all incremental backups right back to and including the first full backup, in order to Restore.

For a Differential task, after the first full backup, subsequent backups will be differential, each one based on changes since the first full backup. To restore, you would need just any Differential and the Full backup on which it is based.

You should not allow an incremental chain to become too long. An incremental restore depends upon every incremental in the chain being valid, including the original full. It's better to limit each chain to just a few incrementals, followed by a fresh full backup to start a new chain.

You should validate backups periodically. That would alert you much if the full backup were missing or unreadable.

I see you must have posted a new reply as I was typing my reply.

Even if you had a complete, recoverable backup, you could not "recover Office from the backups". It is not possible to selectively recover working, installed Windows applications.

As you have already freshly installed Windows, your choice, if a working backup were available, would be to do a files backup to recover selected files/folders, or to a complete disk/partition restore to restore your Windows system to the state it was in at the time of the backup. That would presumably include a working installation of Office, if Office was installed and working at the time of the backup.

You could not, even with a working backup, recover your old Office installation into a new Windows system.

As noted above it is important to minimise the length of the chain when doing incremental backups.

I have ATI 2014 installed on my Mother-in-Laws PC running Windows 7 Pro, and must have misconfigured one of the backup tasks - there was a backup with over 60 files in the chain. The amazing thing was that I was able to do a recovery. (That was a dayly backup; the weekly backup was properly configured.) I was extremly lucky ... 

Ian

Hi Ian,

Here is what I've got for backups. I'm afraid I can't tell if these are incremental or not.

These are all incrementals, what seems to be missing is LAPTOP-XPS-13_full_b1_s1_v1.tib

OK, So I guess I'm SOL. I'll chalk it up to a learning experience. Fortunately, I 've got my important stuff saved elsewhere, but it would have been a lot easier otherwise. Thank you all for your comments and inputs. They are appreciated.

Best Regards,

Craig