Cannot select destination for backup
From a clean, no issues install, I cannot select a destination folder - "This PC" is selected by default. I can type a path into the "Back up to:" line at the top and the tree below will open but I can't select or change the destination using the mouse or touch screen. Incidentally, i installed on a different computer where I did not experience this issue. Would appreciate any thoughts.
Just to be sure - post some screenshots as well. If you have a backup that is bigger than your destination, you won't be able to pick it either. Many people use the default "Entire PC" backup, not realizing it will backup all drives in the system... when what they really want is to do a full "Disk or Parition" backup and specifically pick only 1 disk to backup. Regardless, the destination must be able to fit any backup on it for at least the first anticipated backup or it won't be selectable as an option.
If that's not the issue, I'd also try a repair install and make sure you run the installer by right clicking on it and selecting to "run as administrator" even if already logged in as admin. This is the only way to ensure full administrative access for any installer package and should be something you do in practice for all installs, upgrades and uninstalls (not just in Acronis - all of them).
I have upgraded today to True Image 2017 from True Image 2013 and exactly the same issue. The UI list of the destinations is completely non-selectable. Before I installed the new version, I did uninstall the old one, but didn't run the cleanup tool. So I tried that now too, unfortunately without success.
What's noticeable is that when I click on "Browse" before the list is shown, it takes easily 10-15 sec until the unclickable list comes up. My PC is using an NVMe and one SATA drive, and I have 3 mapped network drives.
Same at the poster above, I can type in the path manually and it works fine and expands even the list item, e.g. \\mynas\share for a network path. I'm using a 4k monitor and resolution, wondering if that might impact it... it seems to be functional, just not clickable.
I also sent an issue report from the application with screenshot and error description. Seeing that the post here is just a few days old, is it possible that there was recently an issue introduced? I'm running build 5554 which should be the newest.
Don't browse. Instead, use the UNC path with the IP address of your remote share such as \\192.168.1.100\backupsharename - sounds like this does work for you and that is the method I would recommend. DNS hostname resolution, local networking, etc, can be a pain in the butt sometimes. If you know the IP and share name and it works, use it.
Alternatively, you can build Acronis WinPE rescue media - the drivers will be better for your 4K monitor. Additionally, your NVME drive may need IRST RAID drivers (not sure if you have the SATA mode as AHCI or RAID, but many OEM systems that come with an NVME PCIE drive are set to RAID - even with only the one drive). Even if not, down the road, you might have newer hardware that does have this limitation and the WinPE allows you to inject your own drivers to increase compatibilty across different hardware - especially since you can build it with newer versions of the Microsoft ADK which has better default driver support with each new version of Windows 10 that comes out (you can use Windows 10 ADK on any Windows system running Win 7 or newer. Just make sure if you hadd drivers to your WinPE you use the drivers compatible for that WinPE and not the ones for your OS, if they are different).
There is a caveate with mapped drives/network shares in ALL WINPE though (thank Microsoft for that). WinPE needs to map a remove share as a drive letter to access it. This is done via a "net use" command. In Acronis WinPE, you can minimize Acronis and there is a command prompt behind it that you can enter your net use command manually.
Alternatively, and a lot more convenient, build your WinPE rescue media with our MVP tool (linked below) and then you can use the embedded A43 file explorer to help mount the drive without needing to use the net use command prompt. You can also modify your winPE (boot.wim file on a bootable usb flash drive), by adding your net use command to startnet.cmd so that it launches with your Acronis rescue media via command prompt when the WinPE rescue media starts. This is also accomplisehd more easily if you use the MVP tool to create winpe rescue media, as you can modify goodies .bat to put the net use command in there before the build and it will be injected into the rescue media at build and automatically launched when started.
It appears to me that since you are wishing to select a network location that selection by mouse click should invoke a credentials pop up window in which you would enter the credentials to access the selected share. Obviously that is not happening.
Do you see a button on screen that says Edit Credentials? If yes, what happens when you click it? If clicking that button brings up the credentials pop up can you then enter credentials and then test the connection? If you can do that and connection is successful can you then click on the destination and expand/select the destination you want?
If you do not see an Edit Credentials button look to the far right side of the path box and you should see the symbol (>). If you click on that symbol does a credentials pop up appear? If it does try to enter the appropriate credentials and establish connection. If you can establish connection then you can click/navigate to your desired destination.