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Can't access backup options drop down on Cloud backup

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I have 2 separate Entire PC backups created. One goes to an external hard Drive and the other to the Acronis Cloud. The first issue I'm having is that the backups are reported to have different sizes. The hard disk backup is 23.5 GB & the Cloud backup is 34.3 GB. They should be the same???

The other issue I'm having is that on the Acronis backup page, the Cloud backup has a continuous spinning circle where the drop down arrow should be to look at the options for that particular backup (rename, search, validate, etc).

Looking for answers please.

 

Thanks,

Mike

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Mike, welcome to these user forums.

The MVP's do not recommend using 'Entire PC' backups as this can include any other drives that may be connected to your system at the time of the backup task is executing.  It is cleaner and more precise to use 'Disks & Partitions' instead and then ensure that you select only the drive and partitions to be included in the backup data.

With regards to the difference in size, you will need to check the Source data for both of your backup tasks, plus also check what is being Excluded for both tasks, to see if there is a difference in these areas.

For the Cloud task having a continuous spinning circle, that normally indicates a connection issue - try checking the Account page and see if it shows that you are signed in to your Acronis account and the status of your Cloud subscription etc>

On my system, the only option I see against my Cloud backup task is Delete - I do not see any other options, and I don't believe that such as Validate is valid for a Cloud backup.

Steve,

Thanks for the welcome and reply. I did fix the connection issue and spinning circle. Not sure how I wasn't connected since I had the dashboard open, but not a major concern at present since it's taken care of by sigining in again. I also get the point about not doing entire PC backup that you recommend. However, I'm just trying to understand what's going on with this situation. When I create a new backup and select Entire PC to a hard Drive as destination, Acronis says 23.5 GB of data selected. If I do the exact same to the Cloud as destination, it says 43.7 GB of Data selected. The exclusions are all the same (default). there are no other external drives connected to my computer. Why the discrepancy?

Thanks again,

 

Mike

 

Mike, glad to hear that the sign in issue is resolved.

I have just tried on my own laptop with an Entire PC backup where I selected the Acronis Cloud first, then my Synology NAS second, and the selected size was exactly the same in both cases.

I guess that the next question is: were these two tasks created at different times?

What happens if you click on Add backup again as if creating a new backup task, leave the source to default to Entire PC, then check what it shows with the Destination defaulted to the Cloud, then change the destination to a local drive and check the predicted size again for that choice?

One other thought, open Explorer to C:\ProgramData\Acronis\TrueImageHome\Scripts and locate the Task configuration script files (.TIS) and check what they show as being included / excluded in these 2 backups - you can open these files with notepad and look at the raw XML data - the task name is near the top of the file.

Steve,

If I do that, it will show the same predicted size for the usb drive as the cloud - the 43.7 GB of data. However, when I go back and click on the original backup to usb drive, it still shows the same 23.5 GB. Even when running it again. The original backup was created the day before the Cloud backup, but nothing was added to the computer. No programs and no files, documents, etc. So, very confused as to where the additional 24gb of data is coming from.

Mike, if it shows the same size doing this with a new task, then I suspect that the difference is purely in the way Cloud backups operate differently to local ones - the end size should still be very similar but that end size is only really accurate after the backup has completed.

If this is still a concern, then I would recommend opening a Support Case directly with Acronis Support for this question and let the people who should know the design & architecture of the product, including Cloud, give you a more definitive answer.