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Cloning and Restore Don't Work

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I have been using True Image since 2009. I am currently using 2017. Not sure why 2017 is not listed as one of my products but I bought it some time ago. Anyway, I have been very dissapointed lately because I can't get disk cloning or restore from a backup to work. When running either program, my computer reboots without any warning. This is not a planned reboot....It is an unexpected reboot and the process doesn't complete. I am running True Image from a rescue media. This means that I don't really have a backup that I can restore and that is a scary prospect. I have a dell XPS 8900. In order to boot from DVD, I have to turn UEFI off and boot from legacy media. I have also tried the cloning and restore from windows and have exactly the same problem. Can anyone help me?  Thank You.

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Max, welcome to these User Forums.

I have not seen any other reports in the forums of unexpected reboots when using the ATI Rescue Media, assuming that you mean when using the ATI application after being able to boot the media successfully?

One important point, if your computer normally boots into Windows using UEFI then you should always boot the Acronis Rescue media using the same boot method.

The type of Rescue Media can make a difference here too?  By default ATI 2017 and older versions create Linux based rescue media which may require that UEFI Secure Boot be disabled in order to boot successfully.

See KB 59877: Acronis True Image 2017: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

See KB 59184: Acronis True Image 2017: How to create a WinPE-based bootable media

See the ATI 2017 User Guide: BIOS-booted system, GPT, UEFI supported

If you are running the clone from within Windows, then if it is the system disk you are cloning the system will reboot and use a temporary Linux installation to do the clone. Only ATI 2018 will clone a system disk without requiring a reboot.

Ian