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DELL XPS15 9550 recovery

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I'm using a brand new DELL XPS15 9550 laptop, with WIN10 Home, I7, 8GB RAM, USB3.0 only and 256GB SSD type: PC300 NVMe SK hynix-SMSNG PM951.

I tryed using an Acronis True Image 2016 auto upgrated to latest build resque USB3 media and after booting on Acronis environment I can see the external USB HDD, but I CAN'T see the internal SSD at all.   

So any Acronis recovery is NOT possible for this laptop!  

I also found on internet that the same recovery problem appears for this laptop for other users as well...

Before buying Acronis True Home 2017, I would like to know if this problem is solved for sure.

I also wonder if this problem is solved on any newer builds of True Image 2016.

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Welcome to these user forums.

I suspect that you are using the standard, Linux based Acronis Rescue Media or attempting to start this recovery from within the Windows 10 ATIH GUI, which in effect creates a temporary Linux environment from which to launch the recovery actions.

In this case, you need to create the Windows PE Acronis Rescue Media which requires that you install the Windows 10 ADK to provide the base function of Windows PE.   When you select to make the WinPE media in the Acronis Rescue Media Builder application, it will automatically direct your to download the ADK.

When the ADK has downloaded, then you only need to install 2 components from this as shown in the screen shot below.

Try building the WinPE Rescue Media on a USB memory stick (1GB min, 32GB max) and test that you can now see your NVMe drive.  If there are still problems seeing it, then please use the MVP Tool - CUSTOM ATI WINPE BUILDER which allows you to inject additions device drives into the Rescue Media which should solve this issue.

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You will need to use the MVP Tool mentioned in Steve's response above as Intel RST driver injection will be necessary so that your drive will be recognized and allow you to work with it. 

When you run the tool and you are asked if you would like to add drivers say Y (yes) and the needed drivers will be added to the media build.

Thanks Steve and Enchantech for fast reply and info...

I will try your suggestions and inform back here.

HAPPY HOLLIDAYS BOTH OF YOU.

 Steve and Enchantech, your above advices worked just fine with my DELL XPS15 9550 (incl. PC300 NVMe SK hynix-SMSNG PM951 SSD), THANKS!!

 I can now have access to ALL, internal SSD and external HDDs and I'm able to test backup/recovery procedure steps of any SSD partition.

 Please note that the CUSTOM WINPE resque media needed the extra drivers to see SSD and so I followed either Windows ADK 10 and MVP Tool - CUSTOM ATI WINPE  BUILDER, according your instructions...

 HNY 2017 to both of you and families.

 Costas SV1DH

Costas, glad to hear that all is working as you wanted, thanks for giving the feedback.  Happy New Year to your and yours too!

Thanks for the positive feedback, glad to hear that it all worked for you as sell.  Happy New Year to you and your family!

Glad to hear it too!  

Yup, any of us with a SATA mode as "RAID" (even single PCIE NVME hard drives are shipping from Dell in RAID mode), will need to use WinPE for the Dells. The alternative is to go into the bios to temporarily change the SATA mode to AHCI, take the backup (assuming you don't have an actual RAID 0 or 1 this will work) and then you can image and restore while in AHCI mode.

Personally though, I feel it safer/better to use the proper WinPE with the injected IRST drivers to limit issues though.  This is exactly why we created the MVP tool (that and a need to have a 32-bit WinPE builder).  Really glad that it's getting such good feedback.