First time user puzzled by file recovery display

Bob, welcome to these User Forums.

What you are seeing in the Recover Files panel per your screen shot is correct.

To see your Documents, you would need to open the Users folder shown in your image, then open your User Profile name folder, then navigate to where your Documents are.

The 'My Documents' folders you see normally in Windows are shortcuts to the actual folders which are unique for each User Profile in the Users folder structure.

Note: you can also double-click on your backup .TIB file on your Maxtor drive and this will also open directly in Explorer and allow you to navigate through the file/folder structure plus you can use Copy / Paste to recover files in that way too.

Steve, I struck out on both your suggestions.

When I click on the rflie folder from within my Users folders, I see a Documents folder, but there is nothing in it.

Although I find a 90GB .tib file in Maxtor, when I double-click on that file and navigate to Users, then to rflie, then to Documents, that version of Documents is empty as well.

What am I missing?

Bob, please download the MVP Log Viewer app and use this to look at the messages posted in the backup task log for the task that created this full backup, that should tell us what was included / excluded from the backup.

Can you confirm that opening the same C:\Users\Username\Documents path on your computer does show the correct documents that should be included in the backup?

The Document folders under the following do contain all my data:

Quick Access
One Drive
This PC

But the Documents folder in C:\Users\rflie\Documents contains no data at all.

Here is the log of last night's backup:

2017-07-02 22:33:47:147 11784 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2017-07-02 22:33:47:147 11784 I00640002: Operation DESKTOP-VTFTR1G started manually.
2017-07-02 22:33:48:671 11784 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2017-07-02 22:33:48:686 11784 I013C0000: Operation: Backup
2017-07-02 22:33:48:686 11784 I0064000B: Priority changed to Low.
2017-07-02 22:33:48:833 11784 I000B03F0: Create Backup Archive From: To file: E:\DESKTOP-VTFTR1G.tib Compression: Normal Exclude: Files matching mask Match criterion: hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\rflie\AppData\Local\Temp, C:\Users\rflie\AppData\Local\Microsoft\Windows\INetCache, C:\Users\rflie\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\rflie\AppData\Local\Opera Software, C:\Users\rflie\AppData\Local\Mozilla\Firefox\Profiles, C:\WINDOWS\CSC
2017-07-02 22:33:48:849 11784 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-07-02 22:33:49:437 9320 I00640000: Writing full version to file: DESKTOP-VTFTR1G_full_b1_s1_v1.tib
2017-07-02 22:33:50:285 11784 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-07-02 23:11:29:810 11784 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-07-02 23:11:39:044 11784 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-07-02 23:16:22:374 11784 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-07-02 23:16:22:431 11784 I00640000: The following backups have been successfully created: E:\DESKTOP-VTFTR1G_full_b1_s1_v1.tib
2017-07-02 23:16:22:989 11784 I013C0006: Operation has succeeded.

Start: 7/2/2017 10:33:47 PM
Stop: 7/2/2017 11:16:22 PM
Total Time: 00:42:35

Bob, I suspect that your Documents are held in a different location physically on your hard drive, so you would need to check the properties of where you see your Documents.

In my case, this shows the default location on this system as shown in the screen shot above.

Steve,

The default location for Documents is shown as C:\Users\rflie\OneDrive\Documents as per this screen shot, and, yes, I see them all there. Thanks for helping me find them!
 

Bob, glad to know that the issue is resolved and the documents found safe!