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[ISSUE] Uninstalling ATIH with an attached USB HDD drive may not work

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ATIH 2017 b5554

Yesterday I had issues to uninstall ATIH using Program and Features. ATIH was installed and listed but uninstaller did not come up.
I tried to download the cleanup utility but this one hangs at "removing drivers".

I was quite angry about that and had no explainations. Taskmanager did not indicate any load / working process.

Then I removed an attached USB 3.0 HDD (Toshiba) and suddenly the uninstalled I have launched via Programs and Features came up and
as well the ATIH cleanup utility finished its work.

The external Toshiba HDD was freshly formatted and empty, contained no data or ATIH backups. I wonder why this happend.
Due to lack of time I was not able to repeat this to check for reproducibility.

One more important thing:

Please cleanup your KB in regard of ATIH Cleanup utility. Google will find A LOT of different Acronis KBs and only one of them is up to date!

current:
https://kb.acronis.com/content/48668

I have seen at least 4 KBs that should be deleted, this is very misleading for usual customers if they search for the most up to date cleanup tool.

 

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Hi Karl,

I wonder if the Google searches are showing cached results, when I search the KB directly I only find 2 articles for True Image Cleanup Utility:

https://kb.acronis.com/search/site/cleanup%20utility

Hi Bob this is likely possible, I've tried the old links and they are still working. A redirection to the latest one would be feasible.

 

Karl, thank you for reporting the issue with uninstallation. There is no such record in our database of known issues. If you will ever come across that behavior again and be in position to reproduce it, you could save debug logs and submit them to us either through feedback form from some other computer or through a support ticket.

Currently there is only one KB article about Acronis True image Cleanup Tool: https://kb.acronis.com/content/48668. The same web page could also be accessed at https://kb.acronis.com/aticleanup.

Regards,

Slava

Hi Slava, I will do that. Thanks for caring!