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partition C greyed out

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Hello,

 

if I want to replace an image, de C partition is greyed out and the program made partion D the activew partition. What can I do?

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Henny, welcome to these user forums.

Sorry but you have given too little information for us to understand your problem here?

Please provide more information on what exactly you are trying to do, how you are trying to do it, what steps you are following etc?

Hello Steve,

today I did a chat with the helpdesk, and now the problem is solved (problaby, I did get an answer but didn't try yet). I work with the Acronis loader burned on a cd to start up the computer. When I did a recovery of the broken partition of my pc I always could point at the C partition, as the right place to write it to, the destination. The older versions of ATI never refuged: 2015, 2016, but now I did an upgrade to 2017 and now there is a difference.

Suddenly the program wanted to write the partition from the external HD source to the D-partition on my pc! The C partition was visible in that window too, but it was greyed out! You understand, that I was afraid to overwrite my data-partition D. 

The answer is, that the 2017 version gives the pc-drives letters within the program, that can differ from those in your pc. I just had to accept, that the image was written to drive D as destination, and that seemed to be the C drive in my computer..........

Wkr,

Henny Grobbink, Win10 Education + ATI2017

Henny, thanks for the update.  When you use the standard, Linux based, Acronis Rescue Media then this does carry a warning message that drive letters for partitions may show differently to those used by Windows.

One tip here is to ensure that each of your partitions has an obvious label that can be used to identify it when using the Linux based Rescue Media, i.e. Windows C:, Data D: as labels etc.

See the ATIH 2017 User Guide: Preparing for recovery which makes the same suggestion in the final bullet point:

  • Assign unique names (labels) to all partitions on your hard drives. This will make finding the disk containing your backups easier.

    When you use the Acronis True Image rescue media, it creates disk drive letters that might differ from the way Windows identifies drives. For example, the D: disk identified in the standalone Acronis True Image might correspond to the E: disk in Windows.