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Restore Hangs

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I performed a W10 restore on an HP ENVY laptop.  After rebooting I was asked what keyboard to use (twice) then it said to skip disk checking hit any key which I did.  For the last half hour I am getting a spinnig circle of dots, typical when W10 is starting.  What is going on?  Do I need to do a hard power off and reboot?

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Did you start the DISK RESTORE from Windows - please only restore with your recovery media in the future - it is safer and will avoid potential boot issuse with Windows as a result.

It sounds like your Windows bootloader may be messed up now.  

Hard power off and disconnect your external drives.  Check the bios startup order and make sure your main drive is listed first.  Does it boot, or through an error or keep spinning after that?

If you have your recovery media - try booting that and then power off and try booting Windows normally.

If Windows still won't boot, you will probably need to pop in an Windows installer disk and do a startup repair to fix the bootloader.  

By using your rescue media, you can avoid this scenario.  Stating a DISK RECOVERY or CLONE from Windows gives Acronis authorizatoin to change the Windows bootloader, reboots the machine and attempts to boot the Acronis Linux environment instead of Windows.  If the bios is configured for SECUREBOOT, of if the Linux media doesn't have drivers for your system hardware (particularly if the system has the SATA mode conifugred to use RAID instead of AHCI), the Linux version of Acronis may fail to boot.  If it fails to boot, it may not be able to retore the Windows bootloader.  By using your rescue media instead, you can completley avoid this potential scenario.  

If you are in such a situation, then you need to repair the bootlaoder and the easiest way is to use a Windows installer, advanced options, runs system startup repair.  In somce cases, just booting your Linux Acronis recovery media and getting it to boot (if it does), may also fix this without having to run a startup repair. 

I did a reboot and the system went through a disk repair cycle and then came up.

Glad to hear it - you're one of the lucky ones.  Make sure to build your rescue media and test it instead.  Use it for starting any full disk/parition RECOVERY or for any cloning (if you do clone, please take a precautionary backup first - just in case).