[SOLVED] Using ATIH 2017 NG Dashboard will result in an permanent error

ATIH 2017 NG b6116
Scenario:
a user tries to launch the Dashboard from the UI (Dashboard > Online Dashboard)
Firefox 52.0 or earlier (64bit) is used
Problem:
The user will receive a message called "Login / The JWT-Token is expired or invalid."
The problem is persistant and reproducible from other machines.
Login to the dashboard manually using the Acronis account credentials does work. A manual login / logout will not fix the issue outlined before.
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Hello Slava,
thanks for your testing. When testing the behaviour again on 2 machines I get no longer an error message (but dashboard does not work). After deleting the cookies the error message reappeared as in the orignal post.
I will open a ticket for this issue.
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I have provided the logs and data for this case. The assigned support case number is: 02940419
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The root of the problem was that all affected machines were still registered and logged into the wrong account (my ATIH beta account) but never gave any message that the version or key has expired. In consequence the ATIH tried to launch the dashboard of the beta, that was already retired. This also explained why a manual login to the actual dashboard worked fine.
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Hello Karl,
Thanks for sharing the outcome.
It is just that there was not only a Beta key under that account, but also a regular 1-year subscription key. When the Beta finished, the software automatically switched to the second license available.
Regards,
Slava
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