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WIN10 Unuseable w/ Acronis True Image

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FYI: I've been using Acronis True Image for years without any problem.  I purchased TI 2017, installed it and and my PC was totally unuseable.  The screens turned white, the speed slowed to a crawl, changes I made did not implement, etc

I also use BitDefender and Malwarebytes and noticed all 3 have software to  protect against ransomware which I believe  is causing the problems I am experiencing either via the TrueImage software alone or by some combination of the 3 products.

After  totally removing TrueImage, everything appears to be working properly and thought people should be aware of my experience.

Jim

 

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Jim, welcome to these User forums.

From the brief information you have given, you would appear to have the Premium, New Generation version of ATI 2017 which is a Subscription product and provides the Acronis Active Protection (AAP) anti-ransomware feature.

This type of issue has been aired a number of times in these forums by different individuals but there is no widespread / general performance issues caused by ATI 2017 NG or other versions, including ATI 2018 where AAP is now an integrated feature of all product versions.

Given that you are also running both BitDefender and Malwarebytes security software which both also provide anti-ransomware features, then this is most probably a case of conflicts between these security features.

I would recommend taking a look at the following KB documents, assuming that you do not want to simply forget all about your investment in purchasing ATI 2017?

KB 59356: Acronis True Image 2017: troubleshooting Acronis Active Protection

KB 60190: Acronis True Image 2018: how to disable Active Protection in Windows - the steps given here should apply equally to the AAP component of ATI 2017.

KB 60193: Acronis True Image 2018: Active Protection blocks legitimate applications - this again should apply equally to ATI 2017 AAP feature.

All ATI 2017 & 2018 users have support direct from Acronis for these types of issues by opening a Support Case where you can either use the Live Chat feature or else deal with the case via Email.

I would recommend opening a Support Case with Acronis to allow them to investigate this matter with you.  If you do have a Subscription licence, then you are also entitled to upgrade your 2017 product to the latest 2018 product.