Backups job schemes gone, new ones not saved, new backups fail. WTH?
I noticed today that my backup drive was getting full and I went to backup folder to investigate. I used to have 2 backup jobs running daily that kept 3 or 5 latest revisions. It was running perfectly ever since I upgraded to 2018 a couple of weeks ago (if not months), but now the folder had 10+ older revisions per job and drive was almost full.
Upon opening True Image 2018 I noticed that the Backup tab had a red dot next to it and my backup job schemes were not listed (nothing was). Since TI was bugging me to update 9xxx build to something 10xxx I did so, but it did not fix my gone schemes.
I tried adding new backup job schemes, one of them started running, but eventually failed with "Failed to open data stream" (machine translation: The data stream can not be opened. Try to delete the backup from the list, add it again by clicking "Add an existing backup" and create the backup settings again. Error code 0x01E5000E + 0x000B03E9 + 0x01E5000D).
After restarting True Image - the job schemes I added were gone again, as if they weren't persisted. I tried recreating them after PC restart but I get the same result. Adding existing backups also doesn't do anything.
On a side note, since the "failed to open data stream" error sounded scary, I decided to change destination drive on the job scheme I just created. I selected another drive, saved scheme and started the backup process. It initially showed the folder/drive I selected, but within seconds changed to the old one that failed. Out of curiosity I decided to delete the scheme and recreate a new one from scratch with the new drive - and ended up with the same "failed to open data stream...".
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I haven't changed anything significant in the system lately (other than upgrading graphics card from GTX 970 to 1080), nor do I run any "system cleaners" or malware apps. Just standard win defender.
I assume this issue would be connected to something deleting user preferences, but no other programs seem to be affected and TI should at least persist backup job settings when closing...
Thanks for the welcome Steve!
I did what you suggested and it seemed to solve the problem. I haven't bothered with exporting settings, so I was surprised that ATI even showed a list of all my old backups (I only had to reconfigure a few options). I did initial backups that went well and I assume that they will also schedule properly. So case closed for now. Thank you!
Only surprising thing I noticed is that scheduler defaults to AM/PM as opposed to 24h format that's set in my regional options. Hardly an issue in general.
I have to agree that the whole missing backup schemes is an uncommon problem. I wish I could say that I've never experienced anything miraculously disappearing like that, but I have and it was always a sign of something going really bad, like memory module corruption or hard drive dying. I'll investigate my hardware closely soon.
Jarek, thanks for the update / feedback. Glad that things look to be good again and hope that there isn't any serious issue with your hardware - would expect you would see problems with other software if so!