Change date and time format in the interface language? How?
How can I change to date and time setting in the English user interface? It's now mm/dd/yyyy and has am and pm time. I would like to change this to dd/mm/yyyy and a 24 hour clock. How?
Thanks!
Hello Renata,
The input language of my Windows 10 Home UK version is set to NLD (Dutch) and the Windows time clock is also set to display the Dutch date and time format (See the ATI 2018 screenshot).
En réponse à Hello apeka,… par truwrikodrorow…
I see the same thing on my end as well in Sweden. All settings in Win 10 are set to 24-hour clock but TI2018 still shows 12-hour clock. It seems that TI2018 is unable to pick up the 24-hour clock settings from the OS and sticks with the 12-hour clock with AM and PM.
Hello Renata,
See the screenshots. If you need anymore info let me know.
Thanks again.
En réponse à apeka, Roger A,… par truwrikodrorow…
This is how it looks here:
Thank you! I have asked our QA department to have a look.
apeka & Roger...thanks for bringing this up. This should have been done many versions ago. I am surprised this has not been brought up by Steve Smith.
Renata...there are many places in True Image where Date & Time are displayed. For example:
This also impacts data entry.
Another example.
Another example when adding an existing backup.
True Image should reflect the date & time format that is in use by the computer.
Regards,
FtrPilot
Randy, I may not have noticed any issue here on my computer...!
I am seeing 24 hour times being used..!
Steve...I believe that you have provided an answer for apeka & Roger. Thanks...
Randy, not sure that I have provided an answer here as my settings look to be the same as those from apeka & Roger. It looks to me that ATI is not reading the time format for 12/24 hour clock configuration when some different time zones are involved.
From the Additional time/date settings pages:
The key point above is h/H = 12/24 hour which is what is shown in the other users screen shots where Windows is using the 24 hour format but ATI is not respecting this and is defaulting to 12 hour format.
I have seen this issue with Adobe applications as well. What happened was that if i installed Adobe Premiere Pro on Win, English/US display language with a Swedish keyboard the installer failed to pick up the regional settings and relied solely only on the OS display language thus made some functions to default to NTSC video standards though i live in PAL land.
I was on the Adobe beta and urged them to dismiss the OS display language and instead use one of the multiple regional and language settings that pointed to that the computer is used in Sweden. I think this is what happens here as well.
Adobe changed that and since then i can use Win 10 with English display language with a Swedish keyboard connected without several changes to Premiere Pro´s Preferences before starting to use the application.
This is my Region & Language settings:
I have just run a test by selecting Spanish as the language in True Image...and True image displays the date & time in the European/UK format...dd/mm/yyyy and 24hr clock.
I have made no changes to the Windows settings.
So, it seems to me that Acronis should program ATI to offer language selections of: Proper English and American English.
Or ATI could offer a separate option to select the date/time format.
"So, it seems to me that Acronis should program ATI to offer language selections of: Proper English and American English."
Not sure how that will work out. In Australia we do not (usually) use proper English, the standard settings are US English Keyboard and English Australia. I use AM/PM rather than 24 hour system date format. Will see what happens if I change it to 24 hour format.
Seems the change to 24 hours works on my PC. Not sure where this gets us. It may have something to do with the keyboard language not being the default for the system language.
So apparently there are more AT 2018 users who are facing this issue...
What would be the best action now? Maybe Renata Gubaydullina can take this up to a higher level with the tech guys at Acronis to have this date and time issue repaired in a next update?
Thank you for sharing the detailed screenshots and description! I will need to wait for the results from our QA department, after I get them, I will be able to tell you more about the issue.
Good and informative discussion about time and date formats.
This date and time formats should be able to change within the program itself, I have sent suggestions to Acronis for the last 2 years to fix this as I look at is as a bug, you should be able to change from 12 to 24 hours and the date format or the program should do it right from the computer settings. Hopfully they will change this in 2019 version, they could also do it in a patch for 2018. Acronis date and time format on my computer is a mix of 12/24 hours and hour, but most of it is 12 hour and mm.dd.yy. I would rather like 24 hour and dd.mm.yy.
I Just upgrade to True Image 2018, but the problem about date format is still there. Are there no solution on this matter in spite of knowing this for several years? I have tried the program on two different computers and they have the same problem about AM/PM format. It will not show the 24 hour format.
This is an issue for myself as well. I've been using the 24h time (military) format for decades, an this is a PITA. Many applications have a setting for this, or properly use my Windows time format.
I really hope this gets fixed soon.
Testing a trial version of 2019 and this has put me off, Acronis doesn't seem to care by the looks of it.
2 and 1/2 years into this thread and we're still waiting for feedback from QA, my guess is that Acronis doesn't have one.
Pathetic.
I lost faith in Acronis support a long tome ago. I recently deleted it completely from my computers and installed -free- Macrium Reflect instead. Even though that's free, it offers enough for a decent backup of my system images and works fast. Of course it misses out on automated backups and such, but it's doing the job for me.
It's shame that Acronis apparently doesn't bother to support their products well...
At my company I use StorageCraft, but it's a bit overkill for home usage, although very reliable.
I've never properly given a shot at Macrium Reflect; I've read nothing but good opinions, in detriment of Acronis in most cases, I'll be sure to give it a try.
Hi
Just installed 2020 version and the problem is still there
Im running Windows 10, Swedish localisation.
Martin, welcome to these public User Forums.
Please submit Feedback direct to Acronis using the tool in the ATI GUI about this continuing issue.
This issue must be solved asap.
I am also currently looking for a new backup software. Macrium Reflect seems to be focused on image backups and image systems but i prefer file backups. The have a File and Folder backup but it seems impossible to select individual files, only folders.
Octopuss wrote:It does file backup just fine, trust me. Otherwise people wouldn't use it.
I am afraid it does not. I have investigated further and you cannot, using Macrium Reflect, select individual files scattered around one ore more HDD´s.
Martin Lundberg wrote:Hi
Just installed 2020 version and the problem is still there
Im running Windows 10, Swedish localisation.
Hello Martin,
If the same language is selected in operating system and in Acronis True Image, then date should be displayed according to that language in system settings.
If different languages are selected in operating system and in Acronis True Image, Acronis True Image displays date and time according to the language selected in Settings section in the product. Please refer to Acronis True Image: Time and date format for more details.
Ekaterina wrote:If different languages are selected in operating system and in Acronis True Image, Acronis True Image displays date and time according to the language selected in Settings section in the product. Please refer to Acronis True Image: Time and date format for more details.
No, this is not true and that´s the problem here and the reason to why we see this thing, again and again.
The Display Language in my computer with Windows 10 Pro (1909) is English (United States) while my Regional Settings are set as per the uploaded image. According to the link you provided my version of TI2020 installed as English should dispay dates correctly for my region. TI2020 does not respect the settings i have set in the Region dialog. Why is that? :)
Sweden does use the 24-hour clock while True Image for years has been stubborn and show me 12-hour clock, iow AM and PM.
There is something in the installer of TI or in TI itself that read the values that either read it from the wrong place/s in the Windows Registry or interpret the vaules wrong or that only some variants are in the database that determine what should happen if Display Language X is present when the Regional Settings is Y, or a combination of all those things.
What we know is that it don´t work as expected and has not worked for years. Please investigate further and fix. :)
Why is this topic being ignored? This issue is still present and affects most of your non-US users. Would you be so kind and provide a solution for this?
https://kb.acronis.com/content/63214 - I do not see it as a solution.
Claudiu Bucur wrote:Why is this topic being ignored? This issue is still present and affects most of your non-US users. Would you be so kind and provide a solution for this?
https://kb.acronis.com/content/63214 - I do not see it as a solution.
You are posting to a user forum not directly to Acronis. If you are using ATI 2020 then open a support case with Acronis or else use the Feedback tool in the ATI GUI to make your concerns known to Acronis.
Claudiu Bucur wrote:Why is this topic being ignored? This issue is still present and affects most of your non-US users. Would you be so kind and provide a solution for this?
https://kb.acronis.com/content/63214 - I do not see it as a solution.
Hi! If your time and region settings are configured per https://kb.acronis.com/content/63214, but the format is still incorrect, please open a support ticket for investigation.
Roger A, as I read the article Ekaterina referenced and look at your settings, what I see is that your system seems to be operating as the article describes. I'm not saying this is what is desired; I'm only saying it seems to be as documented.
Acronis True Image displays date and time format according to settings that are configured in the operating system for the region that is associated with language selected in Acronis True Image.
If you've selected the English language in Acronis, it will use the English settings as it seems to be doing. In your post you are showing the settings for Sweden. If you change the settings in your OS to use Swedish time format for English US, I would guess that Acronis would then display it as you'd like.
I do not know how other applications deal with this situation, and I'm not saying the way Acronis is handling it is what you want. I'm only venturing that it is doing what it says it will do.
BrunoC wrote:Roger A, as I read the article Ekaterina referenced and look at your settings, what I see is that your system seems to be operating as the article describes. I'm not saying this is what is desired; I'm only saying it seems to be as documented.
Acronis True Image displays date and time format according to settings that are configured in the operating system for the region that is associated with language selected in Acronis True Image.
If you've selected the English language in Acronis, it will use the English settings as it seems to be doing. In your post you are showing the settings for Sweden. If you change the settings in your OS to use Swedish time format for English US, I would guess that Acronis would then display it as you'd like.
I do not know how other applications deal with this situation, and I'm not saying the way Acronis is handling it is what you want. I'm only venturing that it is doing what it says it will do.
I think that is actually the issue that everyone is complainig about. The documented behaviour is not inclusive and could so easily be that it is borderline bad faith.
Expecting the user to change a system-wide setting because of one application (Acronis) is not only ridiculous, but goes on to demonstrate the lack of self-awareness from the UI dev team. There is no universal way that other software deals with it, but for the most part there are a couple of approaches that are common sense, something lacking at Acronis it seems.
Software has no reason to be developed with such a rigid user interface. Most software will use the system regional settings or have a built-in setting to toggle between system settings and app settings override, allowing exactly the behaviour (or lack thereof) that a lot of non-US users complain about.
It is well understood that Acronis does what it says it does, that is not what is being disputed, rather why the stubbornness of ignoring something so simple for years.
BrunoC wrote:...If you change the settings in your OS to use Swedish time format for English US, I would guess that Acronis would then display it as you'd like.
No need to guess, it just don´t work. It´s bug in the software.
If i change my Format from Swedish to English (United States) and then change all Date and time formats as per the KB posted earlier it works as expected, iow the time and date will be showed correctly in TI2020.
So, if it is set to Swedish with the correct Short date/Long date/etc, etc it won´t show the time as 24 hour in TI 2020. If i set it to English (United States) with the correct Short date/Long date/etc, etc it will show 24 hour clock in TI 2020. That´s kind of the definition of a software bug.
But the question still remains, why should i have to change something that is correct to start with?
Ekaterina wrote:Hi! If your time and region settings are configured per https://kb.acronis.com/content/63214, but the format is still incorrect, please open a support ticket for investigation.
I can add to the post i made abowe regarding changing the settings as per 63214: Acronis True Image: Time and date format that though it will make TI2020 show the correct 24-hour clock it will make Microsoft Outlook change the name of the weekdays from swedish to english. (See the attached images)
In the Region dialog in Windows the "First day of the week" on my computer should be måndag and if i set the Format to English (United Kingdom) the "First day of the week" can only be set to english names, iow monday. Thats the format Microsoft Outlook picks up...
So, adjusting this to get a 24-hour clock in TI2020 will give me english name of the days in Microsoft Outlook.
Please fix this bug!
Roger A wrote:Ekaterina wrote:Hi! If your time and region settings are configured per https://kb.acronis.com/content/63214, but the format is still incorrect, please open a support ticket for investigation.I can add to the post i made abowe regarding changing the settings as per 63214: Acronis True Image: Time and date format that though it will make TI2020 show the correct 24-hour clock it will make Microsoft Outlook change the name of the weekdays from swedish to english. (See the attached images)
In the Region dialog in Windows the "First day of the week" on my computer should be måndag and if i set the Format to English (United Kingdom) the "First day of the week" can only be set to english names, iow monday. Thats the format Microsoft Outlook picks up...
So, adjusting this to get a 24-hour clock in TI2020 will give me english name of the days in Microsoft Outlook.
Please fix this bug!
This will not just affect Outlook, it encompasses the entire system starting with Windows itself and then every standardized application which uses the system regional settings. At this point the replies to this thread are just rants since Acronis can't be bothered to listen to the community. I assume they don't have a lot of market outside of the US, that would explaing the insulting silence and poor development practices.
This issue has still not been fixed.
I did just provide feedback (again...) to Acronis from within the UI of TI 2021.
Why is this issue so hard to fix? This bug has been around since i stared using True Image in 2012.
Indeed it is not fixed.
I just discussed with their chat support and according to them software does not even support 24h time format in the current version.
So that is bummer news, if it is actually true. Somehow I am rather skeptical to the information I got.