Aller au contenu principal

How do I teach my backup drive to a new computer name?

Thread solved

I upgraded to v2004 and lost WiFi.  I need to go back to 1903, which I have on my Acronis backup drive, but all attempts to restore to "My Computer" fail. Investigating I found my computer's name is not the name of the computer the back is attached to.  I don't know why that matters but apparently it does.  I need to associate the backups with the current computer name and I can't find any way to do that.  Is there or are my backups useless?

0 Users found this helpful

Robert, welcome to these public User Forums.

From the brief description given above, it sounds very much like you are attempting to recover your Windows 10 OS from within the active Windows desktop using the ATI application, if so, this is not recommended as will always require that the PC is restarted to continue such an action, and if continued in this way, will boot into a temporary Linux environment which may not have all the support needed for the hardware that is installed.

If your upgrade to Windows 10 #2004 caused a problem, then I would suggest first using the tools provided by Microsoft to rollback that update.  You can do this by opening the main Windows Settings panel, then clicking on Update & Security, followed by clicking on Recovery which will offer you that rollback option if you are within the time period where this is allowed.

To recover your PC from the Acronis backup image(s) that you have, you need to first create the Acronis Rescue Media (I recommend using the 'Simple' method of the Rescue Media Builder), then boot the PC using that media with your backup drive connected.

Note: when booting from the rescue media, you need to match the BIOS mode that your Windows OS uses, so boot both using UEFI or both using Legacy.  You can find the BIOS mode used by Windows by typing the command msinfo32 at the desktop and checking the BIOS mode value shown in the right panel of the report that is shown.

See the KB documents below. 
KB 60820: Acronis True Image 2018: how to create bootable media
KB 60091: Acronis True Image 2018: how Simple bootable media creation mode works

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 60131: Acronis True Image 2018: how to restore your computer with WinPE-based or WinRE-based media

Thanks.  That was exactly what I needed and it worked.  I now have 1903 (or 1909, I'm not sure).  WiFi is restored.  As far as I can determine everything else is as well.

Robert, glad to have been able to offer helpful advice, thanks for the feedback.