A new cloud problem - "Server rejected renewed certificate"
I now have a new problem backing up to the cloud. This morning it was fine, this evening it fails with an error "The server rejected the renewed certificate". That does sound as if it's at Acronis' end, so does anyone else get this error?
The MVP viewer doesn't offer any better information...
13/04/18 23:13:43: 00 12972 I00640002: Operation TheBat Cloud started by schedule.
13/04/18 23:13:45: 00 12972 I013C0000: Operation: Backup
13/04/18 23:13:45: 00 12972 I013C0000: Backup type: file level
13/04/18 23:13:45: 00 12972 I013C0000: Operation: Consolidation
13/04/18 23:14:16: 00 8380 I00000000: Switching to next Wan Optimizator Server
13/04/18 23:14:46: 00 14696 I00000000: Switching to next Wan Optimizator Server
13/04/18 23:14:46: 00 14696 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded
13/04/18 23:14:49: 00 14696 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded
13/04/18 23:14:49: 00 12972 E00040007: Error 0x40007: Error occurred while opening the file.
13/04/18 23:14:49: 00 12972 E013C0005: Error 0x13c0005: Operation has completed with errors.
Start: 13/04/18 23:13:43
Stop: 13/04/18 23:14:49
Total Time: 00:01:06
In the acronis UI, clicking on the red cross gives a link to :
https://kb.acronis.com/errorcode/bookmark/0x02030011_0x00040007_0x00040…
which fails to find anything, but I'm guessing the URL listing all those error codes is useful to someone.
I will raise a ticket but expect that as with my last problem, it gets solved here first before I hear anything back from support !


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Thanks for suggestion, but still getting the problem. Using the UK cloud servers.
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Have you upgraded to the latest version release of True Image? Seems odd that you are getting certificate errors out of the blue.
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Yes updated a few days ago. I am surprised no-one else is getting this problem. I'll try logging out and rebooting next.
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En réponse à Yes updated a few days ago. … par truwrikodrorow…

I am also getting the same issue, When trying to view my backup data on the cloud it says no backups found.
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Same here. All my backup certificates renewed the other day and now none of the backups are working and I also have no backups found from the cloud console! Not happy with this at all. Ticket raised.
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Interestingly I am able to create a new backup. The cert issuer is Acronis Inc, Ashburn, Virginia whereas the certs for the existing backups are issued by Acronis Ltd, London, UK. I am in the UK. I can also access this new backup from the cloud, but not from the App on my Mac.
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I am also getting the 'server rejected the new certificate' message when performing a folder backup to Acronis Cloud using the latest version of ATI 2018 (build 11530) . I am in the UK, and am therefore backing up to the UK server as I usually do. I have uninstalled ATI 2018, rebooted and reinstalled ATI 2018 build 11530, but the problem still persists.
Interestingly, a cloud backup to the France server works ok , but when I click on Recovery, I get the following message:
An error occurred during connection or on the server. Check your Internet
connection, or try to sign out, restart the program and sign in again.
Details for looking up the error on the Knowledge Base:
Event code: 0x006400CB+0x0064026F+0x01900009+0x01900001
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Update: I have now done a folder backup to the cloud successfully, and when I clicked on Recovery it showed me the folders that I had backed up (and files within said folders) ok.
Around about 7pm, I noticed a message on the Acronis website saying that some of the servers were unavailable,
and the Acronis support people would fix the problem as soon as possible.
Instead of a Certificate problem (as reported by Acronis True Image), was the real problem that the server in question (the UK server in my case) wasn't available, and if so, why did Acronis True Image output the
misleading Certificate message ?
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Well I got a reply to my ticket saying it should be fixed, and yes backups work again, but my previous problem with accessing Options and Recovery has returned!! I'm beginning to regret choosing Acronis as my backup solution, maybe I should have stuck with Carbonite!
Alan
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Thanks for the update, glad I found this thread as my ticket is still in "New" status with no update from Acronis whatsoever. Thankfully my backups are now working and previous data is now accessible.
The message on the support site is still there:
"Dear Customers, due to the ongoing maintenance on Acronis Cloud servers you may receive errors while performing backups or have no access to the backups stored in the Cloud. We are working to reestablish access to your data as soon as possible. We apologize for any inconvenience."
Ongoing maintenance? Why no prior notification? Disappointed.
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Well for the record the problem with options and recovery seems to be fixed for me again now.
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I can confirm the same for myself too for the UK Cloud servers.
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