Aller au contenu principal

TI2018(build 9207) crashes after Windows update to build 16362!

Thread needs solution

Today I updated the Windows 10 preview 16353 to 16362, and tried Trueimage backup. But the system caused the Green screen (so-called Bluescreen). I confirmed this occurs always at the backup.

Then I restoredthe system using the backup (which was creted before 16362 update), and it works OK and TI2018 worked OK!! But after the updating to 16362, the same Green screen came out!

Does anyone experience the same error as me?

0 Users found this helpful

Kazuhiro, there have been a number of issues with Windows 10 Insiders updates causing ATI 2018 to crash, these have normally been resolved by the next Insiders build rather than by any change made by Acronis.

I don't have the build 16362 update installed as yet but would expect to see it soon on my computer with these Insider builds and ATI 2018, so will be better able to confirm your crash report then.

I would suggest submitting Feedback to Acronis for the crash or opening a Support Case to report it in case there are changes that they need to produce for 2018?

En réponse à par truwrikodrorow…

Definitely would be great to get a case logged on this as this is precisely the type of issue that the distribution of insider builds is intended to catch before widespread deployment. 

I have 2 computers running Insiders builds, one 32-bit which has upgraded to build 16288 with no issues, and this one I am using - 64-bit which has tried and failed multiple times now to upgrade from build 16281 to 16288, such that I have currently paused the insiders builds for 7 days to see if MS will produce another later build which will install.  This computer was just redownloading the 16288 build over and over after each failure which at 2-3GB per throw is too much to keep on allowing!

Not sure where build 16362 is to be found as not being offered to me unless this is part of the Redmond 4 builds?  I am on the Redmond 3 series of builds as per the .rs3 notation.

I have the same problem with build 16362 - True Image 2018 crashes my entire comuter during backup :-(

(Green Screen with kernel error).

Brian, as advised previously, this needs to be raised as a Support Case directly with Acronis for them to investigate in preparation for Microsoft releasing the Fall Creator's Update version.