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TrueImage 2018 iso causes system hang

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I created a bootable iso of TrueImage 2018 and get to the second menu which shows the options of "System Report" etc and that's where the program hangs. All I get then is a blank screen.

I then created a bootable usb iso which did the same thing.

Has anyone else had this problem and what's the way to fix it ?

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Donald, welcome to these User Forums.

Please see KB 59877: Acronis True Image 2017: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media and ensure that you are using the correct BIOS boot mode when using your Acronis Rescue Media CD/DVD or USB stick.

Run the msinfo32 Windows command to confirm which BIOS mode your Windows OS uses to boot and use the same mode for the Rescue media.

You may need to be patient and wait a little while when booting from the Rescue media if the blank screen occurs after you have chosen to boot to the ATI offline application - this can take some time to show the desktop application.

Thank you. I was able to get the usb to boot in UEFI and work with the program from this point on.  It does'nt work with booting the DVD image via UEFI though. It may be due to the DVD authoring process I used ( the built in Windows 8.1 burning program)

Donald, if you use the integrated Acronis Rescue media builder tool, this will burn the media directly to optical media (CD or DVD) directly without the need for another burning program.

Personally, my preference is to use USB media for my rescue devices - a USB stick can be updated easily and can have other items added (or removed) as needed.