Aller au contenu principal

ATI 2019 says USB HDD not found ???

Thread solved

ATI 2019 has suddenly decided tonight that my USB-attached Seagate HDD doesn't exist and backup now fails telling me that the volume no longer exists ... yet it is still there and visible to Windows Explorer (and the view available via Open Location from within ATI itself) and I can see all of the backup files including the file that it says is not found: b47_s1_V1.tib. (See attached screenshots)

What on earth is this company doing with this product lately? I could half believe that they sabotaged 2019 to force me to pay for an upgrade to 2020.

First emails stop and now this. I am quickly losing faith in this product. All I want is a simple reliable backup and restore. This is not rocket science!

Edit: I have rebooted the PC and the same situation applies.

 

Fichier attaché Taille
acronis backup files.jpg 251.51 Ko
acronis error msg.jpg 83.87 Ko
0 Users found this helpful

Jim, try reselecting the Destination in the main ATI GUI for this backup task.  ATI relies on the partition identifier for the drive to identify the correct drive, rather than just the drive H: letter, so if that partition id has changed, it could give this issue.

Steve, if I follow you correctly (i.e. using the correct operation -- I clicked on Change Destination which shows when I hover over H:), then what I get is shown in the attached screenshot.

PS: thanks for offering me help on this.

PPS: Re "if that partition id has changed" ... who would change that and how? I certainly haven't.

Fichier attaché Taille
522440-177011.jpg 157.7 Ko

Jim, the first recommendation I would make here is to do a full shutdown / restart of your computer, as there is definitely something very strange going on here.

Press & hold a Shift key while clicking on Shutdown and let the computer fully power off, then unplug and replug your Seagate Expansion Drive H: before powering the computer back on again and booting into Windows. 
Note: if the Seagate drive has its own power supply, do a power off / then on again for the drive while the computer is shutdown.

After doing the above, check to see if your backup files are found or whether you can reselect the destination drive for the task without seeing the error shown in your image.

OK, I did all that you suggested above and the result was that Acronis now hangs (and Windows reports it as non-responsive) -- see screenshot.

Again, Windows has no issue with this HDD -- it's only Acronis that now doesn't want to know about it.

 

 

Fichier attaché Taille
522501-177039.jpg 85.42 Ko

Well I've had more than enough of this nonsense. I have installed a new USB drive (this one from Western Digital) and told Acronis to use that. It managed to perform a full backup on that drive, picking up the backup file naming scheme where it left off.

My scheme is daily incrementals and a weekly full, with a retention of 6 such sets.

However, I now have the problem of previous sets of backup files marooned on a Seagate drive that Acronis refuses to recognize.

I don't suppose there is a way for me to use Windows to copy those files across to the WD drive to complete the set. I guess that would be too simple a concept for Acronis?

Jim, provided you have turned off Acronis Active Protection, then you could simply copy any .tib files from the problem Seagate drive to your WD drive using normal Windows copy & paste controls.