Cannot access recovery
I have not backed up for some time as I have been away abroad. I am running True Image 2019 but have not actually used it to create a backup as yet. My existing backup on my Synology NAS was created with 2018. I am now trying to access my file recovery and it will not let me login. Whenever I try to do so it just says it is unable to make the connection. I have tried accessing using my user and admin id's with no success. I have also tried my system id's just in case it wanted that. I have reset both admin and user passwords but still no change there. Any suggestions welcome.
I can with difficulty see the backup files through file explorer but obviously I cannot see the content. I have looked at the KB above. A lot of it is double dutch to me, to be honest. I am running True Image 2019 and the article relates to 2016. I have looked at clearing the cache but the registry entries on my pc are not the same. I have attached a screen grab for info. I suspect I am just going to end deleting all the old backup files, even though I will lose the files I am trying to recover. If I could just get the recover process to work I could then burn the files I need to DVD and get rid of the rest. I am also struggling because of a lack of disc space. It is the backup files in the recycle that are taking up all the room and I really need to start afresh.
Tim,
You should be able to double click on your backup files and then open them in Explorer. You can then copy and paste them to another location but first temporarily disable Active Protection in True Image to avoid having it block your actions.
Thanks for your comment. The files I am trying to recover are actually now in "recycle", I could view them at one time but no longer can. I can see the .tib's but not their content. Going back to my original post, I still cannot access recovery. When I do try to it asks for authentication, I enter the user and password but still the connection fails. I don't know whether it is asking me for an acronis password, synology or system user. I have done a reset on the diskstation but that did not help with new passwords. Can I reset the synology password(s) and if so how?
Can you copy the tib file(s) from your NAS to your computer or an external disk, then open with explorer or recover from there?
It may be a permissions issue being that it's in the recycle bin there. Just like we can't open files in the Windows recycle bin, the same may also apply to the Linux version that the NAS is using. Most likely, you would need to restore those files first, or as Enchantech suggested, copy them elsewhere temporarily (external USB drive maybe) and then attempt to open them up.
The password it is asking for is likely the "Backup Protection" password you set in Acronis under the advanced tab when you created that backup script. I just tested opening up from my WD MyCloud NAS and was prompted to enter that password before it then opened up in Windows file explorer.
For what it's worth, my NAS never is detected by Windows 10 1809 under My Computer >> network since the 1809 upgrade. I've just created a shortcut to it on my desktop, or navigate directly to it in Windows Explorer using the IP address: \\192.168.1.100\
I am able to copy some files from "recycle" on the NAS but am not able to open them. The problem is there is about 500GB of files and at the moment I do not have that amount of space available anywhere to store them. The files were archived using acronis 2018 but I am now running 2019. Would that make any difference?
It shouldn't. I'm confused by "archived" though. Are these 500gb of files Acronis backup .tib files or did you use the actual archive function of Acronis? Basically, are we talking about recovering data out of .tib files or just raw data in the NAS recycle?
I'm pretty sure (but not 100% since we can't see what you do) to get the data out of recycle, your going to need to restore it somewhere else first where there is space (like a cheap 1-4 tb external usb hard drive or something).
Bobbo is correct. Your files being in the Recycle bin is a problem. You either recover them using the recycle bin function or delete them from the recycle bin.
If you need them bad enough you can pickup a 1TB HDD now for under $50 these days.
I used the term "archive" because when creating a backup you are in effect creating an archive. Anyway to try and get things straight. All the files I am attempting to recover are backup files in various .tib's currently sitting in "recycle". They have ended up there after I deleted them from their original location on the NAS. Restoring them would be great in the short term but I am not sure if this would work as my NAS is telling me it is full (2x2TB HDD with raid- capacity 2TB) The primary reason it is showing full is I imagine because of the content of the "recycle" which amounts to about 1610GB. Question is if I restore this content to it's original location does it remove it from recycle and therefore release space. This problem has largely been caused by errors in creating the backups in the first place and selecting the appropriate options for the backup routine, hence the clogged up drive. I may be numb but I cannot see an obvious way of restoring these files from archive. Do I use tools available in Acronis or Synology Assistant.
The only application capable of pulling data out of a .tib backup file is Acronis. You cannot do this from the Synology or a Windows PC (or Mac) without the Acronis software in Windows (or Mac) or your Acronis recovery media.
- Acronis won't be able to access that data from your recycle bin.
- You would need to restore from recycle bin, at least an entire full backup to get any data from it then.
- If you have differentials, or a complete incremental chain, that associates directly with a full backup, you could also recover data from those too, but only after pulling them all out of the recycle bin first.
- If your NAS is that full, I'm not sure you can restore from recycle back to the original location. Most likely, yes, but you would have to try and see what happens. Maybe try just a file or two as a test and go from there if it works. Storage devices tend not to function as well once they've used up more than 90% of free space so mileage may vary until you are able to free up more space on the NAS.
Otherwise, your fix would be to get another storage devices like a cheap external drive (4Tb USB 3.0 external drives are $90 on Amazon). Move some things off the NAS, then recover the deleted .tib files from the recycle bin and then you should be able to import those back into Acronis, or use the Acronis rescue media (that's what I'd use) to recover data from the backup .tib files.
- Alternatively, if you don't actually need to recover any data at this time, cut your losses on the existing backups and free up the space and start over with this in mind. Empty the recycle bin and get your space back. Delete your existing backup task in Acronis. Create a new backup task with the settings you want (schedule, backup type, retention amount and cleanup rules). Use the automated cleanup option in the task to keep the file size manageable (tell it to keep no more than X amount of backup chains that would actually fit on the NAS or that you want).
Rule of thumb... You need a minimum of 2-3 times the storage space per an entire backup chain. For instance, if your full backup is 400Gb and the rest of your incrementals for that particular backup chain add up to another 100GB (500GB total for that one chain), then you need at least 1TB to be safe so that you can retain one backup chain and allow the next one to start and keep going. 1TB may even be a little low as your data is likely to grow above 500GB the next chain and then would be over your remaining available space. That's why 3x or more times the amount of your data usually works better so you can have some wiggle room as your data grows or as you retain more version chains.
So as an example, if you want to keep 1 version chain for history and 1 one current chain, double the space you need for good measure. You always want enough space to hold the old backups and allow for the existing ones to continue so that's why you need at least 2-3 times the amount of storage space available for each backup task you create. There is NO special calculator to figure out what you need to account for for your backup tasks - it all depends on how much data you are backing up, how long you allow a chain to run, how many chains you want or need to keep and how quickly your backups grow as your data changes.
OK. Thanks for all that I will try and free up some space and give it a go.
Tim,
Sounds good. Good luck and post back if you run into issues if you move forward with it.
Following on from moving around 400GB of files from the NAS I can now open the .tib's in recycle. I only want to recover certain files. what is the safest way of deleting folders/files from within the tib's. Can I do it from file explorer or should I do it from Acronis (if that is possible).
Tim, unfortunately, the .tib information cannot be modified. They are snapshots in time of the data backed up. You can navigate them and recover files/folders as needed, but you can't delete or modify them. I believe this is a design protection to ensure users don't accidentally modify their backups and remove information or data from them unintentionally as the backup is meant to be a "like" recovery point from when it was taken.
So how do you get rid of the the files etc, just delete the entire backup or format the drives and start all over again?
You won't be able to get rid of the content within the .tib files.
If you want to get rid of the .tib files, the best way is to delete them in Acronis if the backup task still exists and can reference them. At the end of each backup name in Acronis, there are options and one of them is delete. You would want select "Delete" and then "Delete Entirely".
Just know that once you do that, they are gone forever and there is no chance to use those backups for any type of restore again.
If this backup no longer exists in your Acronis console, then you can just manually delete the .tib files with whatever program you are using to access them. Most likely this would be Windows Explorer, but it sounds like you can do this directly from your NAS too. Regardless, once you delete them, if they still live in the recycle bin then you need to empty the recycle bin which will permanently delete those files and no recovery will ever be possible from them again.
Ok thanks no problem with that.
Tim,
Excellent! Hope all runs smoothly from now on for you.