cannot find 1 cannot find 2

Joseph, welcome to these public User Forums.

Sorry but more information will be needed to understand the issue here and try to help you?

Please confirm the version / build of Acronis True Image you are using? This forum is for ATI 2019 where the latest build is #17750 - this is shown on the Account page of the ATI GUI.
Note: The above assumes you are on a Windows computer using such as Windows 10.

What type of backup are you creating here?  The typical options are: Entire PC, Disks & Partitions, or Files & Folders.

Where are you saving the backup to for the Destination?  This could be another local drive, an external USB drive, a network / NAS drive, or the Acronis Cloud servers.

Screen images showing the backup task options chosen can always be very useful.

I would recommend downloading / using the MVP Log Viewer tool (link below) and using this to look at the messages that are written to the log file(s) for all backup & validation actions.  Please post a copy of the log, preferably as a zipped copy of the log text file or else by copy & paste of the text into a post here in the forum.

Like Steve, happy to try and help, but need more to go on.  I'd also like to know where the backups are stored (USB, NAS, etc.), and see a screenshot of the existing files and what the "missing" files are to make sure they are there as expected. 

Steve,

2019 17750

windows 7 sp1

partition and local drive sata

The backup is for Intel Raid 0 Volume 1.0._inc_b2_s4_v1.tib

so there has been a full_b2_s1_v1.tib ; inc_b2_s2_v1.tib ; inc_b2_s3_v1.tib they are in the directory

Why is the program looking for 13 and 12?  inc_b2_s4_v13.tib inc_b2_s3_v12.tib.

The following backups have been successfully created: P:\Acronis Backups\xxx\Intel Raid 0 Volume 1.0._inc_b2_s4_v1.tib
4/16/2019 5:19:24 PM: Validate Backup Archive Location: P:\Acronis Backups\xxx\Intel Raid 0 Volume 1.0._inc_b2_s4_v1.tib
4/16/2019 5:19:24 PM: Pending operation 4 started: 'Validate Backup Archive'.
4/16/2019 5:19:30 PM: Error 0x1e50023: The specified file does not exist: P:\Acronis Backups\xxx\Intel Raid 0 Volume 1.0._inc_b2_s4_v13.tib.
4/16/2019 5:19:30 PM: Cannot find 3.
You may have moved or deleted it. Please click Browse and specify its location, or ignore this message.: ⎂Retry//⎂Cancel/
4/17/2019 11:17:39 AM: Cannot find 3.
You may have moved or deleted it. Please click Browse and specify its location, or ignore this message.: ⎂Retry//⎂Cancel/: User response:
4/17/2019 11:17:59 AM: Error 0x1e50023: The specified file does not exist: P:\Acronis Backups\xxx\Intel Raid 0 Volume 1.0._inc_b2_s3_v12.tib.
4/17/2019 11:17:59 AM: Cannot find 2.
You may have moved or deleted it. Please click Browse and specify its location, or ignore this message.: ⎂Retry//⎂Cancel/
 

Did you give the new backup task a new name and a new location on disk?  If you had a previous backup task that used the same task name and or used the same destination location on disk this could cause the errors you see.

I removed the old backup and created a new one both with the same name. The location was different for 12 and 13 versions? How do I correct?

Joseph, when you removed the old backup, did you do this fully from within the ATI GUI?

I did not delete the backup and files, I just removed it. I copied the old files to a different directory, and created a new backup. all in the GUI

Ok, sorry to be pedantic here, but did you click on the option menu for the original task and take the delete option then choose to just remove the settings (leaving the files behind)?  If so, this should have removed all references to that original backup task from the internal Acronis database.  This assumes that you do not already have more than one task using the exact same name!

I right clicked on the backup, selected delete, selected remove, I have removed all of the backups from my ATI GUI except for the one that is currently there. see file. there appears to be some remains from somewhere. 

I have been a reluctant Acronis user user for several versions and have upgraded several times, hoping. There are several problems that I have encountered over the years that make using the product difficult at best.  I usually take a backup and then stop all Acronis services, set to manual, unless I need to restore or create another backup.

Since I upgraded to the new version I thought I would give the incremental method a try.. I would like to set up an incremental method take the full backup  and then daily for the month, then another full...., verify when created,  nothing complex

The backup runs when there is no backup scheduled, too.

How about a way to clean the database, I do not mind starting over. If I uninstall and reinstall will that reset the database? or do I need to do something in addition to uninstall/reinstall?

Joseph, thanks for confirming how you removed the old backup tasks - which is fine!

There should not be any case of backups running without being scheduled, so this may be a case where doing a clean install of ATI 2019 and making a fresh start.

To do a clean install, first uninstall the current software normally via the Control Panel.

Next, download the Acronis Cleanup Tool (link below) and run this as Administrator to clean up all residue of Acronis True Image (and also Disk Director).  This will remove all task information completely.

Restart the computer then install the latest build 17750 ATI 2019 installer as Administrator, sign in to your Acronis account or enter your license serial number.

Note: if your backup drive is connected when ATI 2019 is installed, it will look for all available .tib files and will add tasks to the ATI GUI based on the files found.  You can then reconfigure the details of the tasks for those files, i.e. reselect the Source, set backup type, notifications etc.  You should rename the 'discovered' tasks to remove the extra file name characters (_full_...  / _inc_...).

Note 2: You current backup files on your external drive can still be used outside of the ATI GUI without the need to add them to the GUI when using the Acronis Rescue Media.

Thanks, is there a way to keep ATI from  automatically searching for tib files? I have many old backups on usb drives. I guess I can unplug them for the install.

Joseph Price wrote:

Thanks, is there a way to keep ATI from  automatically searching for tib files? I have many old backups on usb drives. I guess I can unplug them for the install.

Only by not having the USB drives connected during the install or when you launch ATI after the install.

Steve Smith wrote:

Joseph Price wrote:

Thanks, is there a way to keep ATI from  automatically searching for tib files? I have many old backups on usb drives. I guess I can unplug them for the install.

Only by not having the USB drives connected during the install or when you launch ATI after the install.

Submit feedback!! I keep doing it for this reason and so many others. It should be a user option to decide which old backups get imported (or not) and limited to specific locations that are chosen by the user too. 

unplugged the drives, booted, installed ATI, re-booted, started ati, empty list just what I wanted, shutdown, reconnected drives, booted, started ATI , applying user setting been up for about 30 mins, my guess is that it is scanning all my drives. 

I have been using ATI since 2012 and cannot tell you how disappointing it has been, they just cannot seem to get it right. The cleanup tool has two manual steps using regedit, really? What would it take to put the code together to scan and correct these 2 registry entries?       or      A config flag to stop  auto scanning?

To be fair, I have recovered TIB files when I have had hard drives crash. It has saved my bacon.  I guess I will go back to the process of manually backing my files the disabling ATI. and only using ATI if my system crashes. The problems with this is that for daily incremental I must remember to run them.

Just to complain, give you one more thing to fix,  about one more thing, When shutting down the computer ATI slows down the process considerably  "canceling operations," for minutes even when there is no backup in progress. There are tons of issues on googling this without a clear fix in sight?

let's just close this one.

Joseph,

- Where is the applying user settings being shown (in Acronis or Windows?) that is taking several minutes?  I haven not seen that prompted in Acronis before, even after a fresh installation or upgrade.  I do see that when Windows has applied to new updates though.

- The cleanup tool - I've never had to go and manually adjust those registry settings - always has been cleaned up when I tested it, but it is recommended to check (although I don't anymore either). Also, make sure you have the latest version, they seem to keep updating the tool with new versions of Acronis updates - if you have one that's more than a few months old, it may not be the latest (just to be sure).

- You're seeing "cancel operations" in 2019, even after running the cleanup tool, and the cleanup tools is the latest that was run?  This was an issue in older versions (2017-2015 in some instances), but haven't seen it in the forums for 2018 / 2019 - at least not in several months.  Usually, it's from people who upgraded over the top of older versions at some point, especially if they had 2014 or older when they upgraded (since a full uninstall was required going from anything 2014 and older to anything 2015 and newer), but running the cleanup tool with right-click and "run as administrator" (even if logged in with an admin account) and fresh install of the current installer (also using the right-click and "run as administrator" feature of Windows) generally fixes it for good.  Are you sure there isn't an ongoing backup or validation when this happens - because it will prompt this when something is actually in progress and needs to close up before shutting down the system.  If nothing really is running and cleanup has been done with the "run as administrator" options for cleanup, a reboot and then again on a new install, then I would open a support case.  I can't find anyone else still actively having this issue in the 2019 forum.

Just re-read your post - says applying user settings after plugging in drives and then launching Acronis.  Interestng.  Have not experienced that.  Yeah, it probably is scanning drives for existing .tibs on first run.  Not a fan of that behavior either and it also occurs in rescue media now too.  I'll keep submitting feedback about this until it's tweaked for user preference on how to scan for .tibs.

Joseph,

I have a question for you, do you have any networked devices attached to your PC that do or could be used for file storage such as an NAS or networked HDD for example?  If yes what are those devices, make and model would be helpful. :)

Wurden die Backups mit "Backup jetzt", oder per "Planung" gestartet?

-----------------

Did the backups start with "backup now" or with "schedule"?

Ich hatte nach 250 erfolgreichen Backups ein ähnliches Problem.

Als das Backup-Archiv erstellt war und die Validierung startete, verlangte ATI 2019 nach der Version "7" ( "inc_b32_s7_v1.tib"), nachdem ich mit "Durchsuchen.." den Speicherort der Backups geöffnet hatte und das verlangte Backup ausgewählt hatte, lief die Validierung durch.

Allerdings musste ich die nachfolgenden Backups, bis zur nächsten Backupkette (bei mir war das ein inkrementelles Backup-Archiv) extra im Windows Explorer mit rechtsklick auswählen und mit "Acronis True Image" - "Validieren" validieren.

(Sonst würde ich beim nächsten Backup eine Backupversion mit gleichem Namen und ein "-2" am Ende bekommen (z.B "inc_b32_s8_v1-2.tib", welches die Originale "inc_b32_s8_v1.tib" unbrauchbar macht)

Joseph Price wrote:

Thanks, is there a way to keep ATI from  automatically searching for tib files? I have many old backups on usb drives. I guess I can unplug them for the install.

Hi! Added your comment as a vote for the change request (internal ID for ref TI-59841) Thank you!

Twice in the last 2 days, Acronis 2019 has reported "Cannot Find 2,"  which is an image it created on 8/26/2019 on a network-connected NAS drive.  An incremental backup was run on 8/27 successfully, and since then after 2 - 11 minutes each subsequent session is listed as "stopped."   I have confirmed that the connection is available and is connected via the interface.  NAS drive has 5.48 Tb of space, and the backup is 1.2 Tb

In the past, the solution would be to navigate to the NAS folder and delete all archives, then let Acronis run.  

Acronis 2019 has become very unstable in its ability to run sucessfully.  Either it cannot find "2" or it cannot find a file.  What is the issue on the software end, because nothing has changed on the network side.

Robert, what do the logs for your backup task show here?

Please download the MVP Log Viewer tool (link in my signature below) and use this to review the log file for your backup operation.

Log attached tells me nothing more than what the on-screen notification did.  The backup was unable to connect to a file which I can see in my NAS front end.  

Robert, the log tells me that ATI is in the process of creating the file Master Pictures 2017_inc_b3_s4_v1.tib but was looking for an earlier file in the same incremental version chain with the name Master Pictures 2017_inc_b3_s3_v12.tib which begs the question:

Do you have a set of files with the names:

Master Pictures 2017_inc_b3_s3_v1.tib through s3_v12 ?

Also are you splitting your backup into smaller segments here / or using FTP?

We have seen strange files with _v11 used by Acronis where credential issues have been involved.

The backup is incremental, and these are the individual files.  And yes, the files are there.  I am going to try deleting the old one manually and run the backup again.

Would it make a difference if I turned off incremental and just did a full backup every time? It is only 2 Tb of data, so the duration would not be an issue.

Robert, rather than deleting your current files, you could try creating a separate full backup task to see if that works better for you?

What happens if you run Validate on the backup?

I will try that today.