Aller au contenu principal

How to disable the dialog box that is always asking for a (open) mapped network drive credentials

Thread needs solution

In the following I am talking about a mapped network drive (NAS) or Cloud (Onedrive) that are mapped in windows and I am going to use it as the BackUP target drive.

I am using mountainduck application to map my onedrive as an ordinary windows drive such as (B:\),
accessing this drive does not require any username or password but I do not know why AcronisTrueImage 2019
treats this device as network shared drive and it asks for Credentials which does not exists at all.

I do not have administrative privileges to control panel and the shared drive settings in windows so I can not change any settings that requires administrative right access.

why AcronisTrueImage 2019 does not treat that drive as a local harddrive which does not require username and password.

By the way even the NAS mounts (mapped drive -- such as E:\, F:\, ....) using other software (RaiDrive) is not recognized as ordinary drive and again Acronis ask for Credentials that are not required or does not exists.

Is there something missed with ATI2019 or I am going to a wrong path.

Your answer to this question is really appreciated.
Regards

0 Users found this helpful

From the ATI 2019 User Guide:

Minimum system requirements

Acronis True Image 2019 requires the following hardware:

  • Processor Pentium 1 GHz
  • 1 GB RAM
  • 3.5 GB of free space on a hard disk
  • CD-RW/DVD-RW drive or USB drive for bootable media creation (about 600 MB of free space is required)
  • Screen resolution is 1024 x 768
  • Mouse or other pointing device (recommended)

Other requirements:

  • An Internet connection is required for the product activation and all features that use Acronis Cloud, including online backup, cloud archiving, and data synchronization. If your computer is not connected to the Internet, you can activate the product by using another computer that has an Internet connection. Refer to Activating Acronis True Image 2019 for details.
  • You need to have administrator privileges to run Acronis True Image 2019.

  I do not have administrative privileges to control panel and the shared drive settings in windows so I can not change any settings that requires administrative right access.

See the above highlighted sentences.

Hi Steve
Ok, What I understood that if a person who is going to fix the issue is the admin of the computer, I mean if I ask the admin to apply some modification to the computer settings does it solve the authenthícation problem?

I mean is there some magic registry/settings value there (in control panel/regedit) I can ask the admin to fix it for me so I/he can use ATI2019 to work with mounted/mapped drives? 
 

Sorry, the whole ATI 2019 application requires to be run with Administrative rights, so there is no magic registry fix you can use here.

Ok Steve,
Just I will ask my admin to do this job for me, is there any solution for that!?
He does not have any pass to the shared mounted/drives which ask for credentials,
These drives are available without and need to authenticate and they are mapped as D:\,E:\,... in 
Win10.

Why the Acronis is asking for credentials at all, they are already mapped and they can be treated as a local hard drive.
Is there any solution for that!????

As far as I understand, Acronis is asking for the Administrator credentials rather than those for your mapped drive.

The admin has tried the username and password, it did not worked.

How the admin username and password should be used ?

 

You need to run ATI 2019 from an Administrator account.

I have asked (chat)  the support team they have mentioned that by design the ATI2019 does not allow any backup to a network mapped drive that it does not have credentials and even not on onedrive. That is really sad.
Anyways thanks Steve

 

Sina Sou. wrote:

I have asked (chat)  the support team they have mentioned that by design the ATI2019 does not allow any backup to a network mapped drive that it does not have credentials and even not on onedrive. That is really sad.
Anyways thanks Steve

 

I don't think that's entirely correct.  As a test, I have made backups to my NAS "public" share which is open and available to anyone on the network without needing to provide credentials.  Not a sound backup method since anyone could copy, erase, or access the .tib backup files there, but it did and still does allow me to backup to the public share without issue.

@bobbo Do you backup the entire disk, have you tweaked anything in regedit or shared drive settings in control panel, which version of AcronisTrueImage you are using?

 

Sina Sou.

I'm using ATI 2019 17750 and recently upgraded Windows 10 1809 to 1903.  However, the public share has been working fine going back to ATI 2017 and earlier versions of Windows 10.

I just tested this again, and all is working fine (see pic below).

I have NOT made any registry tweaks to allow this.  However, my NAS does have public access enabled for all network users on the public share and I can test this in Windows from any computer or logged on user being able to access the public share and make changes to it (add or delete files, etc.).  Are you able to get to the public share as a regular user on that computer from Windows?  Are you able to get to the same public share with the account you used to install and run Acronis with as well?  Those would both be key.

Also, perhaps you have some saved credentials on the machine(s) from a previous connection to the public share that is somehow causing an issue.  I'd check out this KB article and see if you can find such an entry and remove it and then attempt to connect in Acronis again.

https://kb.acronis.com/node/58004/

EDIT - forgot the pic - attached now.

 

Fichier attaché Taille
499425-167871.jpg 255.19 Ko