how to restore a TIB file to my windows 10
this is what my file looks like: Entire PC (BECKYB-DESKTOP)_full_b42_s1_v1 Date modified: 2/14/2019
Type: TIB file Size: 618,209,101 KB PROPERTIES: Size on disk: 589 GB
My problem: purchased a Seagate backup drive (2013) that backed up this file 2.14.19. Thought I was ok because I could see this compressed file.
Microsoft had me wipe my computer. Did not think this was a problem because I had my backup on my Seagate Backup Plus drive.
Seagate could not help because they said at the time I purchased this Seagate Backup Plus, Acronis was with Seagate and now, they are no longer with Seagate. Called Acronis and started a chat and the tech person said he could not help. I had the Microsoft person on the phone with me at the time.
I see I can call Acronis and give them my credit card for help but have no idea what they will charge. Also, if they cannot help, will I still need to pay? No person I can ask. No simple way to find out.
Frustrating because the tech people are all so disconnected (in India) and they can just stop chatting or can just simply hang up.
ALL I WANT TO DO IS RESTORE THIS FILE,
Entire PC (BECKYB-DESKTOP)_full_b42_s1_v1,
TO MY HARDDRIVE. I DID DRAG AND DROP IT FROM THE HARD DRIVE ON TO MY DESK TOP. THOUGHT MAYBE IF I DOULBE CLICKED IT WOULD OPEN - BUT NO ONE HAS BEEN ABLE TO TELL ME HOW TO DO A SIMPLE RESTORE PERTAINING TO THIS FILE.
Seagate is supposed to be a company who could help with their products they sell. Acronis was part of that company but no longer is. So neither company will accept any responsibility for support. This is all extremely frustrating!
Microsoft said they will check further (but don't know if I will ever hear back)
please let me know if I have any options.
Thank you.
Becky


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