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how to restore a TIB file to my windows 10

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this is what my file looks like: Entire PC (BECKYB-DESKTOP)_full_b42_s1_v1     Date modified: 2/14/2019  

Type: TIB file   Size: 618,209,101 KB    PROPERTIES: Size on disk: 589 GB

My problem:  purchased a Seagate backup drive (2013) that backed up this file 2.14.19.  Thought I was ok because I could see this compressed file. 

Microsoft had me wipe my computer.  Did not think this was a problem because I had my backup on my Seagate Backup Plus drive. 

Seagate could not help because they said at the time I purchased this Seagate Backup Plus, Acronis was with Seagate and now, they are no longer with Seagate.  Called Acronis and started a chat and the tech person said he could not help.  I had the Microsoft person on the phone with me at the time.  

I see I can call Acronis and give them my credit card for help but have no idea what they will charge.  Also, if they cannot help, will I still need to pay?  No person I can ask.  No simple way to find out. 

Frustrating because the tech people are all so disconnected (in India) and they can just stop chatting or can just simply hang up.

ALL I WANT TO DO IS RESTORE THIS FILE, 

Entire PC (BECKYB-DESKTOP)_full_b42_s1_v1,

TO MY HARDDRIVE.  I DID DRAG AND DROP IT FROM THE HARD DRIVE ON TO MY DESK TOP.  THOUGHT MAYBE IF I DOULBE CLICKED IT WOULD OPEN  - BUT NO ONE HAS BEEN ABLE TO TELL ME HOW TO DO A SIMPLE RESTORE PERTAINING TO THIS FILE.

Seagate is supposed to be a company who could help with their products they sell.  Acronis was part of that company but no longer is.   So neither company will accept any responsibility for support. This is all extremely frustrating!  

Microsoft said they will check further (but don't know if I will ever hear back)

please let me know if I have any options.

Thank you.

Becky

pbebber@comcast.net

 

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Becky, welcome to these public User Forums.

Your Entire PC (BECKYB-DESKTOP)_full_b42_s1_v1.tib file is a complex container file containing one or more disk images of your source disk drive(s) created via the Seagate OEM version of Acronis True Image.

To recover the contents of this file to your computer you need to boot from a copy of the Acronis Rescue Media, which raises the next question here, which is: do you have a copy of the rescue media, or do you have the Seagate OEM ATI application installed on another computer from which to create the rescue media.

If you do not have the rescue media and don't have the Seagate software, then I would recommend downloading a 30-day Trial copy of Acronis True Image 2019 from the main Acronis.com website, this will allow you to create a copy of the rescue media for that version, which in turn will allow you to recover your backup image to your computer.

Table of trial limitations of Acronis products

 

  Trial Type Trial Period Number of Agents Trial Serial Number Functionality in Windows/Mac Functionality in Linux Functionality from Bootable Media
Home / Home Office              
Acronis True Image 2019 (Windows) Trial 30 days NA NA

Clone disk is disabled

Acronis Cloud Trial Subscription - 30 days

NA You can only recover (restore) a backup when booted from Acronis Bootable Media, other options are disabled. Acronis Universal Restore is not available."

Please see the following documents for further information on the process for recovering your computer:

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

This document is important as the Acronis bootable rescue media must be booted in the same way that your Windows 10 OS uses.

Note: recovering your backup image .tib file will wipe out your current Windows 10 OS on your computer in order to recreate the disk & partition structure held in the image file.  Normally I would recommend making a backup of any existing Windows OS before doing a recovery but the trial version of ATI does not permit backups to be made from the rescue media, so if you wish to protect the installed Windows OS, you need to install the trial ATI 2019 application and make the backup from within Windows but being very careful not to overwrite the file you want to recover from!

Forum topic: [How to] recover an entire disk backup

This is a tutorial I wrote a little while back showing step by step how to do a disk recovery after booting from the Acronis rescue media.