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Instant chat inoperable for several days!

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I have an unresolved issue. The instant chat has been inoperable for several days. It presents the image of the guy with head phones but does not show button to begin chat. I filed a ticket but have not received any help. I need help or a refund!

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Bill, welcome to these User Forums.

If you are not seeing the 'Chat now' button this may be down to your browser settings or if you have a popup blocker enabled to prevent the new window etc.

I don't normally use the 'Chat now' feature when submitting a support ticket as I prefer to communicate by using email rather than being tied to my computer for ages!

If you want to share more information on what the unresolved issue is, then we can try to help, assuming that this is not related to areas such as subscriptions or your Acronis account etc.