Instant Chat

Cannot access Instant Chat. No chat dialogue appears!


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I have been having the same problem in trying to get chat support for Disk Director. I have tried Chrome and IE 11. In Chrome I have tried ensuring Flash is enabled, popup blocking is allowed, and on two different machines. It get to the window that says if it does not popup to check the popup blocking instructions but never gets to a window. In IE 11, once you hit chat it does not even come up with the graphic saying to make sure things are enabled, it just clears the working area of the page and does nothing.
I tried getting it to work for a couple hours and nothing worked, so if you have some ideas on what its problem may be that would really be helpful.
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Ed / Marc,
If you're still not able to use chat, I'd send a PM to forum moderator Ekaterina (https://forum.acronis.com/user/85273). I believe I saw another thread with someone else having an issue with chat too.
You could also open an email ticket in the mean time - probably one for the chat issue as well.
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Here's the other thread to tie them together. I noted this one over there too as Ekaterina has seen that one already.
https://forum.acronis.com/forum/topic/chat-support#comment-495223
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I don't know if something changed on your end late yesterday or not, but I tried connecting to chat about 11:00 PM PST last night after turning off my Norton anti-virus and was able to get to chat support.
If you changed something before that time, then what ever you did fixed the issue, if not then it would be the anti-virus issue.
Thanks,
Ed
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Someone from the Acronis team emailed asking me to try and connect to chat with incognito mode and that works, using standard Chrome mode still did not work did not work.
Thanks,
Ed
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Looks like chat is being worked on now...
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Hello Everyone,
The issue should be fixed now!
Please let me know if you still face issues with access to the Live Chat console.
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