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Not being able to back up Android 7.0 on my pc

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Running Windows 10 64 bit Pro with True Image  2019 on my pc and Android version 7.0 on Huawei P9 lite. Not being able to se 'Mobile Device Backup" option on the True Image dashboard on the desktop.

I have one Wi-Fi connection  for both PC and mobile, but my pc has no blue tooth connection.

Many thanks for your help in advance.

 

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Mehr, the Acronis Mobile application cannot backup the Android OS of any phone, nor can it backup IOS on Apple devices either.  It is only able to backup user data such as photos, messages, videos etc.

You would need to open the Play Store on the phone and find the Acronis Mobile app to download and install.

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Hello Mehr,

what version of mobile app is installed on your Huawei P9 Lite? We have two different apps for Acronis True Image and Acronis Backup (solution for corporate users). You need this one