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Restore tibx file using True Image 2019?

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I need some files from another persons backup that was created using Cyber Protect Home Office 15 using True Image 2019. It looks like the file has a .tibx extension and my backups have a .tib. 

Is there a way to get any files from it?

Thanks.

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Steve, welcome to these public User Forums.

Sorry but the new design of .tibx files require using a version that can recognise and support the same type of files which ATI 2019 and earlier versions cannot - they will see .tibx files as being corrupt!

You would either need the other person with ACPHO to extract the files for you and provide them in a common format such as zip, or else ask them to create a copy of the ACPHO rescue media which you could use to extract the files by booting from that media.