Aller au contenu principal

Scheduled local backup task works even if subscription has expired.

Thread needs solution

ATIH2019 still can backup your data locally (at least) if you schedule the task before subscription has expired.

0 Users found this helpful

I suspect that what has actually happened is that your subscription product has now reverted to being a 30-day Trial product, and therefore some functions may still work during that period but will stop working when the period expires!  This would be consistent with the message in your other post which says: All cloud data will be deleted in 30 days.

The other possibility here is that what you actually have is a perpetual license, where you have had a Cloud subscription - in which case all product functionality should remain but the Cloud capability will finish after the 30 day period.

You ATI Account page in the 2019 GUI should show what type of license you have.

And for now you even can`t stop this task if you have out of space issue.

Right it turned to Trial lic but in this case why I can`t recover my files from local backup inside ATIH2019? I guessed trial means that I should see full GUI at least correct?

Sorry, you will need to ask Acronis for clarification of exactly what should / shouldn't be working for your situation here.  Drop a PM to Ekaterina and she should be able to do this.

Hello stanisluv,

This is indeed confusing. Thank you for reporting this! We will check on our side.