True Image 2019 Backup Plan looses Credentials for network folder on edit
I am a new user and must learn my way around.
A backup plan backups a network folder on another computer. The backup plan runs successfully. When the backup plan is edited it looses the Credentials. The folder paths display correctly in the Backup Plan but the GUI displays an error stating 'Credentials are not specified' and reentry is necessary to close the edit. Googling netted the References below but do not resolve the issue. It may be the typical windows password entry for network folders, but the Credentials must be specified for each folder listed.
Thanks for your support and tips - Gary Gabriel
References
[1] Backup not happenning due to credentials being forgotten | Acronis Forum https://forum.acronis.com/forum/acronis-backup-recovery-10-11-forum/bac…
[2] Acronis suddenly asks for Windows credentials | Acronis Forum https://forum.acronis.com/forum/acronis-true-image-2016-forum/acronis-s…


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Hi Steve,
Thanks for your friendly welcome and attentive questions. They certainly improve the post quality.
' What actual Acronis product are you using here? ' "Acronis True Image 2019"
'What type of backup are you referencing here?' "Files & Folders backup"
'What backup scheme / method are you using?' "This is a manual full backup. Manual incremental backups follow the full backup"
Workflow
- manually generate the full backup
- After the full backup manually run incremental backups
'What is the destination for your backup task - is this on your computer where you are running the Acronis backup action for your network folder, or is it somewhere else?' "The destination for the backup is an external USB drive connected to the computer running Acronis." To clarify; the computer running Acronis accesses a network folder. It backups the network folder to an external USB drive connected to the computer running the Acronis program.
'What changes are you making when you edit this backup task?' The problem occurs in any edit to the backup plan. As soon as the 'Edit button' is invoked, the error appears.
The screenshot 'Acronis-credentials_Backup_2019G09.jpg' displays the Backup. Herre you see the path of the network folders. These paths work in a backup.
The screenshot '\Acronis-credentials_Error_2019G09.jpg' displays the error invoked by using the 'Edit' button. Everytime the 'Edit' button is invoked, this error is caused.
There are no error logs generated. At least I cannot find any at ''C:\Program Data\Acronis\
Thanks for your competent help- Gary
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Gary, sorry but I cannot see any screen images attached or embedded in your reply above. Also, when you refer to the 'Edit' button, do you mean the 'Options' button as there is no actual edit button?
The MVP Log Viewer tool linked in my signature is the easiest method of looking at any of the available logs created by ATI.
Thank you for answering my earlier questions and clarifying what you are doing / seeing.
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Hi Steve,
Thanks for the follow-up.
"Also, when you refer to the 'Edit' button, do you mean the 'Options' button as there is no actual edit button?"
As seen in the screenshot 'Acronis-credentials_Backup_2019G09.jpg'.
Using the Navigation: Plan WD02_Tosh1C_Acrns_imc_nb_stages_Arc..._2019F24 -> Backup -> 'Edit'.
The 'Edit' button is in the lower right hand corner. When invoking this button the error occurs shown in 'Acronis-credentials_Error_2019G09.jpg'
I recreated the error and here are logs from the event. Acronis log files from Jul. 10, 2019.
-- < C:\ProgramData\Acronis\SnapAPILogs\SnapAPI-20190710-012311-506.0.log
-- < C:\ProgramData\Acronis\BackupAndRecovery\MMS\mms.0.log
I am also reuploading the screenshots.
Hope this helps - Gary
Fichier attaché | Taille |
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503558-169324.jpg | 306.29 Ko |
503558-169327.jpg | 305.3 Ko |
503558-169330.log | 47.87 Ko |
503558-169333.log | 11.49 Ko |
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Gary, sorry but your screen images show that you are using Acronis Backup which is a very different product to Acronis True Image which this forum is dealing with.
Please open a topic in the Acronis Backup 12.5 Forum where you will find people who understand & have experience with that product range.
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Thanks Steve for resolving the issue. I also appreciate your qualified and targeted follow-up with specific actions. The download for testing and the purchase are then two different items.
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