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Very slow image backup over usb3

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Hello everyone!

I bought yesterday acronis true image 2019 and installed it on my PC. I heard good things and it should be very fast.

I tried to make an image backup of my 1tb harddisk (windows 10) with 3 partitons to an extern usb3 harddisk (2tb, about 60% filled, enough free space) like before with many other tested backup programs. The disk is about 65 percent filled. This disk is pllugged in a usb3 port on my PC.

With the other programs (aomei, paragon) the image always took about 1,5 to 2 hours maximum. With ATI 2019 it shows to me 11 hours (!!!). What is wrong? It is the same configuration like before with the other programs I tested.

After 2 hours it was at nearly 20 to 30 percent of 100. This could not be. I stopped the backup for today. Will try again in the next days.

What is wrong and what can I do? This is much to slow ...

 

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Lemmi, what backup settings are you using for this backup task, in particular what have you selected for the image creation mode (in the Advanced Options settings)?

I would recommend downloading the MVP Log Viewer tool and looking at what messages are being written to the log for the backup task.

Are you selecting exactly the same source data when using the other backup applications?

Lemmi,

Could be a few things at work here.  One is the external drive itself.  Attached via USB 3 the power requirements for the drive are fairly high. It could be that the connection is not able to supply enough power to the drive for it to operate at full speed.  Noted that other products do not indicate this.

Another can be out of date drivers.  I suggest checking if updated drivers for your USB 3.0 interface are availabe and if they are install them and see if that makes a difference.

It is the same, that I use for the other programs. All is pluged in the same. With the other it worked without any problems.

As backupI choose my PC complete, this means the complete harddisk and this should saved in a special directory on the usb drive. Same like with the other programs. Same as I do it for the last years.

The usb drive that I use is from seagate connected on usb3 and have a own powersupply that is connected with a normal electricity supply plug. Power is not over usb plug.

I also checked the usb3 driver. They are absolutly up to date and work with the other programs perfectly.

Shortly said, I do the same like in the other programs. There it works well and with acronis it won't.

I will try it again tomorrow. If it still will take such a long time, I hat bought 3 licences for trash ...

It should be better, to try it before buying, but if I had made it, it has been gone more expensive. So I could use christmas coupon. My problem ...

 

 

I can only suggest that you try using a different USB port, one directly off of the motherboard if available.  I would also suggest that you try a different USB drive cable.

Another thing you might try is if you have a card reader installed or attached to your computer detach or disconnect it, then run the backup again.  True Image, when Entire PC is selected as the data source, attempts to backup all drives attached to the computer.  I do not think it deals well with card readers as they appear as multiple drives and I think with some of them the application keeps trying to read them when it should ignore them entirely in my opinion.

With the other programs (aomei, paragon) the image always took about 1,5 to 2 hours maximum. With ATI 2019 it shows to me 11 hours (!!!). What is wrong? It is the same configuration like before with the other programs I tested.

This is not normal behavior for ATI. My full PC backup - about 140GB from SSD and about 300GB from HDD to an external USB 3.0 drive - take around 1 hour. If you had ATI configured to do a sector-by-sector backup it would take much longer, but 11 hours seems really excessive. The ATI time estimates (and almost all programs estimating time for disk activity) are often highly inaccurate.  Maybe you let it run and see how long it really takes.

Did you download the log viewing utility as Steve suggested?  If there is something going wrong the log might help identify it.

Patrick O'Keefe wrote:

With the other programs (aomei, paragon) the image always took about 1,5 to 2 hours maximum. With ATI 2019 it shows to me 11 hours (!!!). What is wrong? It is the same configuration like before with the other programs I tested.

This is not normal behavior for ATI. My full PC backup - about 140GB from SSD and about 300GB from HDD to an external USB 3.0 drive - take around 1 hour. If you had ATI configured to do a sector-by-sector backup it would take much longer, but 11 hours seems really excessive. The ATI time estimates (and almost all programs estimating time for disk activity) are often highly inaccurate.  Maybe you let it run and see how long it really takes.

Did you download the log viewing utility as Steve suggested?  If there is something going wrong the log might help identify it.

Yup, the estimation of the backup time in Acronis has never been particulary great. I find that it will fluctuate quite a bit during scanning and backup, but is always just as fast as my 3 other backup products (usually faster).  The only time it is not, is when doing a full sector-by-sector backup as that backup up the entire disk, including the blank space.  Acronis may default to sector-by-sector if that is the backup selection chosen, or if the disk is corrupted. Check the settings of your backup and then I'd open an admin command prompt (right click "cmd" and run as administrator even if logged in as admin... then run a chkdsk /f /r on it.