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We have a password protected archive backup, but we no longer remember the pass. is it possible to have assistance because pc is encrypted by ransomware.

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Domenico, welcome to these public User Forums.

Sorry but it is not possible to unlock your encrypted Acronis backup archive without the password that the user set when it was created.  There are clear warnings to this effect when using the archive encryption option.

If you had Acronis Active Protection (AAP) enabled on your computer when it was encrypted by ransomware, then you should open a support case direct with Acronis to alert them to this issue and have them assist if possible?

AAP is provided with ATI 2018, 2019 and 2020 versions as an integrated feature to try to protect any ransomware.