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Acronis 2020 cannot do full restore.

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I paid for PPI and got (after 3 days) links to manual for completely different problem. Useless. So now I hope someone on this forum can help me. Got a virus, was locked out so did clean install. Finally resorted to clean install with the help of Microsoft. Downloaded Acronis 2020 and proceeded to initiate full restore from full backup on the NAS. Prior to starting the restore I did set up my email for notifications of success or failure and the test email worked. So now I hit the restore button and it asks if I really want to replace everything. I say yes. It then reboots the computer. That was several hours ago and all I have had since the reboot is a black screen with no evidence of any activity nor any email about completion or failure. What am I doing wrong and is there a solution?

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Ellen, did you see the replies in your other forum topic on this subject: Full restore not working?

How are you connecting to your NAS?
What type of backup are you trying to recover?
Is this a Disks & Partitions backup image, or Files & Folders?

Did you make a full disk backup of your clean install of Windows 10 before trying this restore?

The recommended method of recovering a disk backup of Windows from a NAS are:

1.  Create the Acronis Rescue Media
2.  Confirm which BIOS boot mode your Windows OS uses, i.e. UEFI boot or Legacy boot.
3.  Test that you can boot the rescue media in the same BIOS boot mode as Windows uses.

4.  For any recovery from a network location, connect using a network cable and check that you can connect to the network from the rescue media boot environment.
5.  Start the recovery from the rescue media.

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media
KB 63226: Acronis True Image 2020: how to create bootable media
KB 63295: Acronis True Image 2020: How to restore your computer with WinPE-based or WinRE-based media

KB 46015: Acronis Bootable Media: Troubleshooting Network Browsing Issues
KB 45331: Acronis Bootable Media(Linux-based): Troubleshooting NIC Detection

Ellen Reddick

Unfortunately, this is a downside of starting a full OS restore (disk or partition) from Windows when the image is on a network share. 

01) Once the system reboots, it loses connectivity to the network share

02) When the OS restore is initiated from Windows, the system needs to reboot and then attempts to boot into a temporary Acronis (Linux) environment.  That environment has no credentials / access to network resources that were previously accessible on the main OS... plus, the reboot severs any existing network connection to them

At this point, like Steve, I would recommend attempting to reboot and hope it boots back into Windows correctly (just to be sure - or if you need to create rescue media - preferably on a small USB flash drive that is between 2GB-32GB). 

From there, then fully shutdown and boot up your  rescue media to start the process, making sure to boot it to match how the original OS was installed (legacy/MBR or UEFI/GPT). 

Once booted into the correct rescue media, then provide credential to connect to the network share where the images are located and you'll be able to continue with the restore.  

In some cases, especially if the backup image isn't too big and if you have space on an external hard drive, it can be faster/easier to just copy the backup image to something like an external drive and have it plugged directly into the computer to do the restore.