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Acronis 2020 clone problems

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Every time I try to clone my new hard drive, Acronis when Writing or preparing the target disk, I get a message restart or Acronis is going to cancel the operation. I restart Acronis is just a closed program does nothing. The I look in disk management and my target drive now has had the third partition changed from healthy volume to unallocated space. I run CHKDSK /R on both disks. No problems.  I contact Acronis support they take control get nowhere tell me it’s my new hard drive. As soon as I get off the chat re run CHKDSK /r and no problems. He was really lost I don’t know how he has that job. 

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Timothy, welcome to these public User Forums.

Sorry but more information is needed before we can advise you on this issue?

What type of computer is involved here?  Desktop / tower / laptop / notebook?

What version of Windows OS?  Windows 10, 8.1, 7, Vista, XP?

How are you attempting to perform the clone operation?  From within Windows or after booting from the Acronis Rescue Media?

What type of disk drives are involved? SATA, NVMe, PCIe, ?

How are the drives connected when doing the clone operation?

Do you have any encryption in place on the source drive?  Bitlocker?

Have you made a full Disks & Partitions backup image of your working source drive?
If not, then please do so as a matter of importance!

Please see KB 56634: Acronis True Image: how to clone a disk - and review the step by step guide given there.

Note: the first section of the above KB document directs laptop users to KB 2931: How to clone a laptop hard drive - and has the following paragraph:

It is recommended to put the new drive in the laptop first, and connect the old drive via USB. Otherwise you will may not be able to boot from the new cloned drive, as Acronis True Image will apply a bootability fix to the new disk and adjust the boot settings of the target drive to boot from USB. If the new disk is inside the laptop, the boot settings will be automatically adjusted to boot from internal disk. As such, hard disk bays cannot be used for target disks. For example, if you have a target hard disk (i.e. the new disk to which you clone, and from which you intend to boot the machine) in a bay, and not physically inside the laptop, the target hard disk will be unbootable after the cloning.

Please see forum topic: [IMPORTANT] CLONING - How NOT to do this - which was written after dealing with many cloning issues in the forums.