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Is Acronis not sending out notifications about corrupted/reset backup settings?

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A large number of users had their backup settings reset or corrupted. My understanding is the cause has finally been addressed. But isn't Acronis going to email users to let them know they should check whether backups are still happening? I know in my case it removed the schedule from all of my backup jobs.

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Brian, I have not seen any indication in these forums that Acronis is going to make any formal apology or acknowledgement about the recent server changes that resulted in the backup settings being set to defaults for thousands of users (including myself and you)!

The issue does look to be fully resolved now but that is cold comfort for users who were affected and had to spend unnnecessary time to correct the issues caused.

Steve Smith wrote:

Brian, I have not seen any indication in these forums that Acronis is going to make any formal apology or acknowledgement about the recent server changes that resulted in the backup settings being set to defaults for thousands of users (including myself and you)!

The issue does look to be fully resolved now but that is cold comfort for users who were affected and had to spend unnnecessary time to correct the issues caused.

Thanks Steve. I wish Acronis would make some public acknowledgement and create an advisory.

Jon 

Jon, it does look like Acronis are / will be making some acknowledgement of these critical issues - see the latest updates in this forum topic here.

Thanks, I'll add a comment to the other thread. I think it's important that they explicitly tell people to check backup schedules as part of an email that goes out. People may not have had backups for a month without realizing it.