Aller au contenu principal

ATI 2020 Bootable Media not seeing PCIe NVMe SSD

Thread needs solution

I'm using the ATI 2020 Bootable Media created from the downloaded IOS file.

After booting up, it only sees the USB boot drive, it does not see my NVMe SSD.

I'm booting on a Dell desktop.

0 Users found this helpful

William, this suggests that the downloaded Linux recovery media does not contain the necessary drivers to recognise the NVMe drive - which is unexpected as there are report of the Linux version working with NVMe drive.

Have your tried initialising the disk, which you can do either through Windows or the recover media (I think it is under Tools). If that does now work, create a Windows RE or Windows PE recovery disk from within ATI.

Hope this helps.

Ian

I didn't want to install the full version of ATI 2020 because of limited disk space.

I had read somewhere that I may need to turn off RAID in my BIOS for the storage controller in order to see the NVMe SSD.  Then after backup, turn on RAID again.

William Liu wrote:

I didn't want to install the full version of ATI 2020 because of limited disk space.

I can understand concerns about space restrictions.

The Linux recovery media cannot see RAID arrays as because of licencing restrictions the necessary raid drivers cannot be included. The use of RAID setting in BIOS/UEFI for disk access rather than AHCI, is not (as I understand it) an issue when there is no RAID array - it only relates to the ability to access RAID array.

William, I suspect the problem is that you are booting the recovery media in BIOS/Legacy mode rather than UEFI mode - if you OS is on the NVMe drive then you will be using UEFI not BIOS/Legacy when booting.

Hope this helps

Ian

If your BIOS SATA setting is RAID, that means the AHCI controller is disabled and the RAID controller will handle all disks. It doesn't matter if there is a RAID array or not. The Linux media won't see a any disks connected to the RAID controller. Your plan to change the SATA setting to AHCI temporarily when using the Linux media should work.

Ian, I'm booting the ATI Linux-based Bootable Media in UEFI mode, verified by KB 59877.

Mustang, when I have a chance, I will change the BIOS SATA setting to AHCI from RAID temporarily just so I can use the ATI Linux-based Bootable Media to backup my PCIe NVMe SSD.  I just hope that changing the BIOS to AHCI from RAID, backup, then changing it back to RAID from AHCI will not corrupt / damage my OS (Windows 10).

To be safe, don't let Windows try to boot when the BIOS setting is AHCI.

That sounds so dangerous, I may miss the F-key at bootup to get into the BIOS before Windows boot.

I can also download the 'Universal Restore.msi', will this support the BIOS RAID controller, since the Linux-based Bootable Media won't see any disks connected to the RAID controller?

Universal Restore can only be installed if True Image is installed and activated. It won't help you here.

Allowing Windows to boot with the AHCI setting enabled is really not dangerous. I have done it a few times to check that both the AHCI and RAID drivers for my motherboard are installed. in Windows. In cases where the AHCI driver was not installed in Windows, I got a BSOD on boot. Setting the BIOS back to RAID allowed Windows to boot normally.

Really, you only have two choices here. First, set the BIOS to AHCI to try to get the Linux media to work. Second, Install True Image in order to make WinPE based media that can have the RAID driver added.

 

 

Good to know, and thanks for all the advice.

I just tried the following, and it worked.

Changed my BIOS SATA setting to AHCI from RAID

Booted up with the ATI Linux-based Bootable Media (it now sees my PCIe NVMe SSD)

Backed up the whole SSD drive

Then changed the BIOS back to RAID from AHCI, and booted up in Windows 10

Glad to hear it worked for you. You never know with the Linux media. There could have been another hardware problem in addition to the RAID issue.

What are the chances that Acronis will put some RAID drivers in a future version of the Linux-based Bootable Media?

Most of the new PCs are configured with RAID enabled in the BIOS from the factory.  And most if not all Intel-based motherboards use the Intel Rapid Storage Technology (RST) drivers for the built-in RAID controller.

Only Acronis can answer that question. You should submit feedback to them requesting the addition of the drivers to the Linux media. The more requests they get the better the chances are of it happening.