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Backup keeps failing - 'File System Error is Found. Consider checking the disk using Check Disk Utility'

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Using Acronis 2020 latest build

I backup to a 4TB USB3 external disk and a backup file on the disk is around 700GB.

No backup problems for some years, and a full backup usually takes 10 hours or so.

2 weeks ago the backup was still running after 30+ hours, so I stopped it and re-started it. The same problem happened. As soon as the backup finished it started again. As soon as that backup finished it started again etc

I decided to re-format the 4TB backup disk and uninstall and re-install Acronis.

I done that and started a backup.

After the backup had been running for about 6 hours I got the following message - 
File System Error is Found. Consider checking the disk using Check Disk Utility

I ran chkdsk /f/r on the 4TB disk - that ran for about 8 hours and reported no errors.
I've just run Error Checking on the C: drive that also reports no errors.

I tried a backup again and after about 6 hours I got the File System Error is Found. Consider checking the disk using Check Disk Utility message again.

Would appreciate any help you can offer please guys.

Thanks
Pete

 

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Pete, from your screen image, you are making an 'Entire PC' backup of your Desktop system so the file system error could be on any of the source disk drives or their partitions, including any hidden / system partitions that do not have drive letters assigned to allow use of CHKDSK.

The error is most likely to come from the source drive(s) than from the destination one.

One option you can try is to create separate Disks & Partitions backups for each different disk drive within the Desktop system, assuming that it has more than one internal drive, then see which drive is causing the error.

Once you have narrowed down to a single drive, do the same for each partition on the drive by clicking on 'Show hidden partitions' in the Source selection panel, to narrow down to a specific partition.

The alternative is to use disk drive diagnostic tools provided by the drive vendor.

Dedicated diagnostic utilities from the disk manufacturers take the longest time to complete the checks, but provide the most accurate methods of checking whether the disk is good or needs replacement:

 - Western Digital drives: Western Digital Dashboard

 - Seagate disks: SeaTools for Windows

 - HGST disks: HGST Windows Drive Fitness Test (WinDFT)

 - Intel SSDs: Intel Memory and Storage Tool (GUI)

 - Samsung drives: Samsung Magician

 - ADATA drives: ADATA SSD ToolBox

 - Kingston SSDs: Kingston SSD Toolbox, Kingston SSD Manager

 - Transcend SSDs: Transcend SSD Scope

 - Silicon Power disks: SP ToolBox

 - Toshiba disks: Toshiba PC Diagnostic Tool Utility

 - Crucial disks: Crucial Storage Executive

 - SanDisk disks: SanDisk SSD Dashboard tool / SanDisk SSD Dashboard user guide

Hi Steve - thanks again for your help!

On reading your reply it occurred to me that during this process when I re-installed Acronis yesterday it asked if I wanted to create a recovery partition on my disk - I clicked Yes.

Subsequently I uninstalled Acronis then re-installed it.

From that point I started getting the File System Error is Found. Consider checking the disk using Check Disk Utility

Could it be the Acronis recovery partition that is causing the error?

 

Many thanks

Pete

Pete, the Acronis recovery partition is on your external disk drive as a hidden FAT32 2GB partition.

If you want to remove it, then download a copy of the free MiniTool Partition Wizard program, install this then use this from within Windows to remove that small partition.

I wonder SS "why MiniTool" when can't you do this from both Windows Disk Management as well a the Drive Cleaner tool of Acronis itself?

Ah right - Thanks Steve. I'll leave that alone.

I've just run Chkdsk x:/x/r on one if the disks which did find errors and also reported-

 Phase duration (User file recovery): 58.71 minutes.
An unspecified error occurred (766f6c756d652e63 470).

Checking this error indicates the File System on that drive maybe corrupted beyond repair.
I'll copy the 500GB files to another drive, reformat it and copy them back to see if that solves the problem and report back.

So I think you have nailed it again Steve - I'll report back tomorrow when it's done

Thanks!

 

 

TomF wrote:

I wonder SS "why MiniTool" when can't you do this from both Windows Disk Management as well a the Drive Cleaner tool of Acronis itself?

Tom, in essence you could use Windows Disk Management but it has a habit of only showing you what it wants you to see rather that all that is there, so I prefer to use a tool that treats me like an adult!

Acronis Drive Cleaner is a tool that I never use and simply would be like taking a sledge hammer to crack a nut in this case, i.e. overkill for removing a 2GB FAT32 Survival Kit partition with no user data present.

Steve Smith wrote:
Acronis Drive Cleaner is a tool that I never use and simply would be like taking a sledge hammer to crack a nut in this case, i.e. overkill for removing a 2GB FAT32 Survival Kit partition with no user data present.

Haha yeah but a sledge hammer you already have in the corner.

I found that I had an older version 8 of the MiniTool among my Downloads and installed it. Lots of good stuff in it, and better than the new one which points you to all manner of "investment opportunities"!

Hi Steve

You were right.

Chkdsk reported errors on my J: drive.
I copied the files, reformatted the J: drive and copied the files back.

Just ran a backup and it has completed successfully in about 4 hours - much better than the 30+ hours it was taking.

Many thanks for you help once again

All the best