Backup to Synology NAS Issues
Since moving to Acronis 2020, I have had nothing but issues. Mainly with nightly backups going to my NAS. First issues is that I tell it to save the backup to my NAS, giving Acronis the credentials to my NAS, the backup runs the first time and it works, then seemingly randomly, days later, it no longer saves the backup to my NAS and saves it to my local boot drive. Second issue, the backup job doesn't error out, it shows everything worked fine. Obviously this is not acceptable, if my boot drive dies, then my backup goes with it. I'm gonna try backing up to a NVMe usb drive to give me some since of security, but won't be able to store but a couple of days of incremental backups on it. Anybody else having these types of issues, or is it just me?
Hi,
I'm having an issue with Arconis True Backup Version 2020 Build 34340. I cannot back up to my Synology DS418 running software version DSM 6.2.3-25426 Update 2. Some of the computers are returning an "Access to the file is denied." It is running the same client as the PCs that are working. I've checked the logs on the NAS and cannot see any errors from that side. Any help you can provide would be most appreciated.
Maria, welcome to these public User Forums.
If you have Acronis True Image with build #34340, then this is ATI 2021 (not 2020).
There should be no issues with making backups to any Synology NAS but only the logs will tell you the full story about why the 'Access to the file is denied' is being shown, and whether this applies to files in the backup source or those on the NAS?
There is a new MVP Assistant log viewer tool that has now been made available by Acronis via the Community Tools page..
If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.
If you have Files & Folders backups using .tib files (or Disk backup using same) then look in the Demon logs.
If you need help with reading or understanding the log files, then you could use the File > Upload option to share the logs here in the forum.
The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.
I hate getting errors with my NAS setup. I think the choice of poor hard drives was not that clever. Indeed I never had in my mind that Acronis would be that bad when I was buying it. If I had found before buying the review by https://prizedreviews.com/synology-vs-qnap/ I would go with QNAP as we need a great sharing NAS environment and the flexibility of this company when it comes to changes is awesome. The speed is also the best you can get in the market. Now I'm stuck with Acronis for something it will never do well.
Welcome to the ATI user forums.
Please start a new thread rather than adding to an existing thread.
In the post provide details of the backup task and the name and model of the NAS. Also provide details of the error message (if any) you are getting. When setting up the backup task, did you use the IP address of the NAS or its device name, for example for Synology NAS the default device name is DISKSTATION.
Ian