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Error while opening True Image backup

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Hello,
I am having problems when I have to restore a backup.I have made a backup with ATI 2020.
Today I had to reformat my PC and would restore my Backup but in the moment I select the backup file I get the error that says:

Acronis True Image Backup archive file is corrupted.
If the backup is an image, you may try to recover data from it by mounting the image and recovering intact data.

Please what I have done wrong?
How to solve the problem?
This does not happen if I go to restore an old backup made with ATI 2019 or earlier.
Any help will be really appreciated.
Enzo

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Enzo, sorry but more information is needed for this topic?

What files are involved for the backup you are trying to restore from here?
Are all the files for the backup present and not been renamed or any deleted?

How are you trying to perform the restore here?  I am assuming that you are booting from the Acronis Rescue Media as you say you reformatted your computer?

What boot method did you use for the rescue media, i.e. was this Legacy or UEFI?
How was your Windows OS booting from BIOS when the backup was created?

What build of ATI 2020 was used to create the rescue media?  Was this 21400 for the latest?

What does the Log for the failed restore show?

Hi Steve,

nice to hear you. 

Apologise what you mean for What files are involved for the backup you are trying to restore from here? 
It is a Windows O.S. With some programs that needs registration codes that I cannot activate more than one time.

Yes I am trying to restore a backup booting the PC from the media.

I have tried in both modes UEFI and Legacy but get in both the same issue.

Apologise once more, what you mean for How was your Windows OS booting from BIOS when the backup was created?

Yes it is 2020 Build 21400.

Thanks

 

 

Enzo, just to be absolutely clear in my understanding here:

You have created a Disks & Partitions backup of your Windows disk drive before the issue that led to you needing to reformat that disk drive?

Was this created as a .tib file or as a .tibx file?

The boot mode used for the Acronis Rescue media must match the boot mode that your Windows OS was using when you made the backup image.

If you are no longer able to boot into Windows due to the drive being formatted, then you will need to try to find the boot mode by looking at the contents of the Acronis backup image file.

The following screen images show what I see for 2 different Windows 10 UEFI boot computers when I look inside the backup image archive.

The first computer shows a System folder which has an EFI folder within.

The second older computer has a System_Drv folder, also with an EFI folder within.

If you have a backup from a Legacy computer, then you should see a different folder as shown in the images below.

For a Legacy computer, a System Reserved folder is shown which contains the boot files needed instead of having the EFI contents.

Steve,

just to be clear.

I already have made the backup time ago but do not remember if it was with ATI 2019 or already with ATI 2020but i think with the 2019 one and that one worked and still works also with ATI 2020.

A couple of days ago i  had the brilliant idea to upgrade my O.S. and in the meantime i took advantage to update

also the registered program so i have just reformatted and installed the O.S. with the New O.S. DVD.

After have installed the O.S. i have tried to make the Backup. The backup went OK with no problem so i had tried to restore it to be sure it worked. So as first operation i have used the ADD New disk Tool that comes with the ATI Media. After that i went to select the Backup made and got the error i said before.This with two types of backups One with just the O.S and another after have installed all the drivers. If viceversa i go to restore the old backups i had with the old O.S. i can restore them without any problem so i think the problem is when i go to make the Backup with the new ATI 2020.

This is the story . Now i try to answer your questions. 

The first question i think i have answered with all i had said before.

The file created are all .tib

The Boot mode i d not know so i have tried to boot in both modes in Legacy and in UEFI ( Hope so )

I did not understood how to look inside the backup image archive as if i click on them i get the message How you want to open the file?

Thanks

Enzo

Enzo, what Windows OS version are you using here?
Is this Windows 10?  If so, run the command msinfo32 and look at what is shown for the BIOS mode in the right side panel. This should show either Legacy or UEFI, which is the way in which the Acronis rescue media must also be booted when used.

You can only look inside the .tib archive if you have installed ATI 2020 in Windows or else are booting from the rescue media and start as if you are doing a Recovery in order to see the contents to be restored.

Steve,

it says Legacy.
I have installed ATI2020. how to see????

Thanks

 

Open Explorer and simply double-click on the .tib file to open its contents.

Steve,

how i said before if i double click on the .tib file,

it does not open but i get the window that

ask me how i want to open the file.

Attached is what i get.

Thanks

Fichier attaché Taille
519946-176322.png 7.82 Ko

If that is the message you get, then ATI is not correctly installed to provide the necessary Windows Shell integration to open .tib files.

Please try doing a Repair Install as Administrator.

See KB 60915: Acronis True Image: repairing program settings - for details.

Steve,

apologise but if the PC is formatted how I said before, how can I install the ATI2020?

 Thanks 

Enzo

Enzo, you said in an earlier post that you had installed Windows hence the assumption that you could also install ATI 2020.

If the computer has no installed OS then how did you run the msinfo32 command to see that the BIOS mode was set to Legacy?

Steve it is an old backup made with ATI 2019

Now I need to do a backup with ATi2020 as I have reformatted and reinstalled new O.S.

Enzo, please confirm exactly what the current status is here?

What version of Windows OS is installed, if any?

If Windows is installed, have you installed ATI 2020 yet?

Steve,

Windows is Windows 10 64Bi

Restoring the old backup I have non ATI installed.

 Thanks 

Enzo

Ok, so to confirm again, you are able to boot into Windows 10 64-bit OS?

Ok, then you should now be able to install ATI 2020 on this computer within Windows 10.

Hi Steve,

I have installed ATI2020 how you said.

Double clicked on the .tib file and get the error attached.

Thanks

Enzo

 

Fichier attaché Taille
520213-176407.png 10.62 Ko

Enzo, did you install ATI 2020 using an Administrator account or 'Run as Administrator' for the installer program?

Are you using an Administrator account when double-clicking on the .tib file?

Steve,

i just double click on the installation file.

 

The same is for the .tib file, just double click on it

Tell me what to do exactly please.

Thanks

Enzo

Enzo, right-click on the installation file then take the option to 'Run as Administrator' and do a Repair Install to see if that fixes the issue?

Steve,

done how you've said but now if i click on the .tib file nothing happens.

 

Enzo, if you right-click on the .tib file in Explorer do you see the options shown below?

The above is shown for .tib files only, for the new .tibx files only the Validate option is shown currently.

Yes Steve,

i get Just "Validate".

Unfortunately i do not know how to post a screenshot  to show what i see.

Thanks

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ik8ozv wrote:

Unfortunately i do not know how to post a screenshot  to show what i see.

Hi! Click on Upload right under the text editor window and select the file you want to attach

i mean how to post them already open as you've done and not like an attachment

Thanks

Enzo

Click on the icon to the left of the YouTube icon (picture of mountains & sun) then on upload and pick the image you want to show in the topic.

After clicking on 'Add file' pick the image file to be uploaded, then after it shows in the main panel, click on Select to insert it in the text.

 

Steve,

this is what i get when i right click on the tib file.

Thanks

Enzo

If you only see the Validate (Convalida) option for the file, then this would suggest that it is really a .tibx file, not .tib. 

What is the name of the file and is it the only file for this backup?

These are the name of the files.

They are two seperated files. The bottom one is just Windows 10 without drivers,

while the top one is Windows 10 with Drivers and the Programs that need registrations.

Both backups has been made with ATI2020

Sorry Enzo, your image does not show the file extensions, but if both are new backups made with ATI 2020 then these are both .tibx files, confirmed by the fact the names no longer include the older _full_b1_s1_v1 naming convention.

There should not be any problem with double-clicking either of these files in Explorer to see the contents, or to use for recovery. 

If you are seeing a problem, then try doing a Validate for them to see if that is successful?

Steve it gives me error:

 

 

By the way they are TIB files:

 

What to do please?

Thanks

Enzo

Enzo, have you renamed these backup files or were they created with the names shown in your image?  If they were created with these names, then please change the extension from .tib to .tibx then try again with double-clicking on them.

Note: turn off Acronis Active Protection before trying to rename the extension.

Steve,

please were to go to turn off Acronis Active Protection?

Thanks

Enzo

 

Enzo, open the main ATI 2020 GUI then the AAP page then click on the switch shown at the top to turn AAP on or off.

OK Steve,

now if i double click on the tibx file it opens and shows me the content,

but how can i restore them?

 

 

What exactly are you wanting to restore here Enzo?

Individual files & folders can simply be copied then pasted from the backup archive but you should not do this for any Windows system or program folders.

If you want to recover your system back to how it was when the backup was created, then boot from the ATI 2020 rescue media and do a Disk & Partitions recovery using the .tibx file.

I am trying Steve but I see a lot of files withe the same title when I go to select the file to restore.

   I am trying with one and it says that it takes 8 minutes.

We see when it finish.

 Thanks 

Enzo

Yes Steve,

I do not why has been created for each files other 2 or three files. One as method Full Backup and the others as method Incremental Backup when I have made just one backup for each backups.

BTW I have choosed one and it restored perfectly 

Enzo, good that progress has been made now the backups have the correct .tibx extension for the files.

I am not sure what you mean by 'each files having 2 or 3 other files'?

All backups must have an initial Full backup file after which you can create Incremental backup files for the task.

See the following KB documents published by Acronis with regards to .tibx files.

KB 63518: Acronis True Image 2020: do not delete first tibx file

KB 63227: Acronis True Image: Do not delete .TIB or .TIBX files outside of Acronis True Image

KB 63498: Acronis True Image 2020: new tibx backup format FAQ

KB 63425: Acronis True Image 2020: Limitations of tibx backups

KB 63516: Acronis True Image 2020: Incremental backups do not create separate files when using new backup format

KB 63445: Acronis True Image 2020: how to view and manage backup versions in new backup format

KB 63444: Acronis True Image 2020: tibx backups in local destinations

Hi Steve,

finally i think we have done it.

Just a curiosity about the multiple files created when making a backup that i have mentioned before.

I have just made two backups one named Primissimo Backup_Senza Drivers and the other one named

Backup Windows 10 + Programmi Ultimo.

Now here is what i see for the first backp:

 

 

and this for the second one:

 

I repeat i have just made one backup for each, so why i get 1 file more for the first backup and 2 more files for the second one?

This did not happened since the ATI2019.

Am i doing some thing wrong?

 

Another question when i want to make a restore, it shows me all the old backups that i have also saved in another drive.Is there a possibility to do not have the list but have to browse to the file needed without showing me also Others maybe olds that i do not use but do not wnato to delete untill i am not sure that the new one works?

Thanks

Enzo

 

Enzo, the links I gave earlier explain why you are seeing extra .tibx files for your backup task.

See the following KB documents published by Acronis with regards to .tibx files.

KB 63518: Acronis True Image 2020: do not delete first tibx file

KB 63227: Acronis True Image: Do not delete .TIB or .TIBX files outside of Acronis True Image

KB 63498: Acronis True Image 2020: new tibx backup format FAQ

KB 63425: Acronis True Image 2020: Limitations of tibx backups

KB 63516: Acronis True Image 2020: Incremental backups do not create separate files when using new backup format

KB 63445: Acronis True Image 2020: how to view and manage backup versions in new backup format

KB 63444: Acronis True Image 2020: tibx backups in local destinations

Another question when i want to make a restore, it shows me all the old backups that i have also saved in another drive.Is there a possibility to do not have the list but have to browse to the file needed without showing me also Others maybe olds that i do not use but do not wnato to delete untill i am not sure that the new one works?

That is the correct behaviour for most recent ATI versions, as it always scans for any existing backup image files on all attached drives when presenting information for recovery.  If you do not want to see some of those files, then do not connect the drives that hold the files (if on different drives).