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Forget the previous version's serial number

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I have just purchased the new 2020 upgrade version but I cannot activate it because I have forgotten my 2015's version's serial number. Can someone help me?

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Samuel, welcome to these public User Forums.

Have you tried signing in to your Acronis Account webpage and checking that your ATI 2015 version is registered there, and if so, you should be able to find your license serial number too?

You could also try the Acronis Retrieve Serial Number page if you know the information it asks for?