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Issue with Acronis TrueImage 202 - Error Occured while recovering (0x4001A)

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Hi

One of my clients is having this issue with his Acronis TrueImage 2020

When he tried to do a recovery to an earlier verision of his backup of his boot drive. this is the error message he got

Any help will be most appreciated

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Gordon, welcome to these public User Forums.

Sorry but too little information to begin to guess what went wrong here!

What type of backup is being recovered here?  Disks & Partitions or Files & Folders (I assume the former given the mention of a boot drive).

How is the recovery being performed?  Using the Acronis Rescue Media to boot the PC or started from within Windows?  The former is recommended for any boot drive recovery.

If using the Acronis Rescue Media, then was this created by ATI 2020 as essential when .tibx files are involved.  (Note: .tibx files cannot be recovered by any earlier versions of ATI).

The log for the recovery can be saved while still in the recovery offline environment by clicking on Logs then right-clicking on the log entry to see the save option.

Finally, what BIOS boot mode is used on the computer here?  This is important as the recovery media needs to use the same boot mode.

See KB 63226: Acronis True Image 2020: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 63295: Acronis True Image 2020: How to restore your computer with WinPE-based or WinRE-based media