Not very impressed...

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This has been a nightmare.  If I wasn't an IT guy I doubt I'd have gotten this to work - And it's still not done.

1)  Downloading the product - Took forever, but finally seemed to finish.

2)  Installation - Well, that took forever too - I mean, upwards of 15 or 20 minutes.  I gets to like 98% and just sits there.  I can't find the program doing anything so I cancel and think I'm going to try again.  But, I see the Acronis program is noww in the Start Menu.  So I give it a try.. Looks like it's going to run.  I enter the serial number from the leaflet that comes in the box - HA!  I actually thought there would be installation media of SOME sort in there, maybe a USB Drive?  SOMETHING?  Nope..  

3)  1st attempt to clone.  Says it can't because another tool is running, see the log file.  WHAT LOG FILE??  I restart the computer and try again.  

4)  2nd attempt to clone.  This time decide to let it do it's own thing.  Automatic copy or whatever.  Now it seems to be working.  It's got 10 minutes left we'll see if it actually works.

I'll have to say, I'm pretty disappointed.  Acronis has always been pretty good stuff - at least from my past experience, but I can't say I'd recommend it with the experience I've had.  

Not ready for Prime-Time?  But-laden?  Not user tested?  Who knows how much, or how little!  

Foo!  Bad experience!

jeu 02/07/2020 - 18:12
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mvp

Brian, welcome to these public User Forums.

Sorry to read of your experiences but all I can say if that they are not typical of the experience for most users.  I say this as a long time user of Acronis True Image, not as a spokesman for Acronis - all the MVP's are users like yourself.  I am a retired IBM tech support consultant!

The download of the ATI 2020 installer should only take a couple of minutes for most users with a regular broadband connection. 
I am assuming this topic is related to ATI 2020 as that is the forum where it is posted to?
If you have a different version, or were offered a free version of ATI with the purchase of a hardware component (HDD or SSD) then the downloads come from the OEM vendor which is outside of any control by Acronis.

See KB 2201: Support for OEM Versions of Acronis Products which applies to all OEM versions of ATI supplied with hardware purchases.

Installation of ATI 2020 should be complete in under 5 minutes for most users, often much less.
This needs to be installed from an Administrator level account and may need to be whitelisted to any installed security applications.

Activation can pose some issues depending on where the product is obtained from, but if you register your license / serial to your Acronis Account, then just signing in with that account will deal with activation automatically.

Please see KB 62972: Acronis True Image 2020: How to activate license - which has information on the different methods available for activating the product and troubleshooting issues that may arise.  There is a section for boxed versions.
You will have activation issues if you are using a Proxy server or VPN to connect to the internet.

Cloning is another conversation in itself with a number of variables & considerations, plus a number of pitfalls that users can fall foul of!

Please see KB 56634: Acronis True Image: how to clone a disk - and review the step by step guide given there.

Note: the first section of the above KB document directs laptop users to KB 2931: How to clone a laptop hard drive - and has the following paragraph:

It is recommended to put the new drive in the laptop first, and connect the old drive via USB. Otherwise you will may not be able to boot from the new cloned drive, as Acronis True Image will apply a bootability fix to the new disk and adjust the boot settings of the target drive to boot from USB. If the new disk is inside the laptop, the boot settings will be automatically adjusted to boot from internal disk. As such, hard disk bays cannot be used for target disks. For example, if you have a target hard disk (i.e. the new disk to which you clone, and from which you intend to boot the machine) in a bay, and not physically inside the laptop, the target hard disk will be unbootable after the cloning.

See KB 63226: Acronis True Image 2020: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

ven 03/07/2020 - 10:56
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